Denise Leach
San Marcos,TX
Summary
Motivated and responsible retail worker proficient in handling money, customer service, and customer assistance. History of keeping work areas clean, neat and professionally arranged. Excellent listening skills combined with attentive and detail-oriented nature. Proven to be a quick learner with the ability to adapt as well as retain information on multiple tasks. Extensive background in leadership and teamwork while guiding peers in competitive dance through practices, performances, and competitions.
Overview
4
4
years of professional experience
Work History
Cashier
HEB Grocery Store
08.2020 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted hundreds of customers per day with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Checked personal identifications during alcohol and tobacco sales.
Server
IHOP
06.2020 - 10.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Bachelor of Arts - Dance Education
Texas State University
San Marcos, TX06.2028
Skills
- Payment Collection
- POS Systems
- Customer Assistance
- Customer Service
- Reliability and punctuality
- Time Management Skills
- Organizational Abilities
- Adaptability and Flexibility
- Work Ethic and Integrity
- Teamwork and Collaboration
- Money Handling
Timeline
Cashier
HEB Grocery Store
08.2020 - Current
Server
IHOP
06.2020 - 10.2020
Bachelor of Arts - Dance Education
Texas State University