Summary
Overview
Work History
Education
Skills
Timeline
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Denise LeBlanc

Lexington,NC

Summary

Exhibiting excellent customer service and communication skills with a sharp eye for detail. Demonstrated ability to collaborate effectively and solve problems efficiently. Strong math and accounting skills, coupled with a high level of motivation. Thrives in fast-paced environments and excels under pressure. Capable of independently completing assignments with a strong work ethic, punctuality, and a willingness to go the extra mile to achieve objectives.

Overview

12
12
years of professional experience

Work History

MANAGER. Sales, Customer Service

CONNS HOME PLUS
11.2017 - 11.2024
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Answer questions regarding the store and its merchandise.
  • Prepare sales slips or sales contracts.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Demonstrate use or operation of merchandise.
  • Place special orders or call other stores to find desired items.
  • Watch for and recognize security risks and thefts and know how to prevent or handle these situations.
  • Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Solicit sales of new or additional services or products.

Repair Technician, Warranty sales

SEARS
04.2015 - 10.2017
  • Sell warranties and services
  • Stocks of parts used in on-site installation, maintenance, and repair of appliances.
  • Clean and reinstall parts.
  • Observe and examine appliances during operation to detect specific malfunctions such as loose parts or leaking fluid.
  • Observe and test operation of appliances following installation and make any initial installation adjustments that are necessary.
  • Refer to schematic drawings, product manuals, and troubleshooting guides in order to diagnose and repair problems.
  • Instruct customers regarding operation and care of appliances and provide information such as emergency service numbers.
  • Level washing machines and connect hoses to water pipes, using hand tools.
  • Disassemble appliances so that problems can be diagnosed and repairs can be made.
  • Bill customers for repair work and collect payment.
  • Trace electrical circuits, following diagrams, and conduct tests with circuit testers and other equipment to locate shorts and grounds.
  • Service and repair domestic electrical and/or gas appliances such as clothes washers, refrigerators, stoves, and dryers.
  • Replace worn and defective parts such as switches, bearings, transmissions, belts, gears, circuit boards, or defective wiring.
  • Talk to customers or refer to work orders to establish the nature of appliance malfunctions.
  • Reassembling units after repairs are made, adjusting and cleaning and lubricating parts as needed.
  • Record maintenance and repair work performed on appliances.
  • Provide repair cost estimates and recommend whether appliance repair or replacement is a better choice.

Business owner

HANDS TO CREATE
01.2013 - 01.2016
  • Business owner HANDS TO CREATE, Front Royal, VA. pottery shop 2013-2016
  • Accounts Receivable Manager, ARCS INC, remote, 1988-2008
  • Cash booth attendant, Albertsons Grocery, Lafayette LA 1995-1998
  • Accounting Manager, Entersource, Youngsville, LA 1993-1994
  • Accounts Payable Manager John Solomon Inc Somerville MA, 1981-1983

Education

Computer Learning Center
Somerville, MA
01.1997

Computer Technology

01.2017

Skills

  • Excellent Customer Service and communication skills
  • Attention to detail
  • Ability to collaborate effectively
  • Excellent problem-solving skills
  • Excellent Math and Accounting skills
  • Highly motived
  • Ability to work in fast paced environment
  • Ability to work under high pressure
  • Can effectively complete assignments with little to no supervision
  • Extremely strong work ethic, punctual and willing to work additional hours to accomplish goals

Timeline

MANAGER. Sales, Customer Service

CONNS HOME PLUS
11.2017 - 11.2024

Repair Technician, Warranty sales

SEARS
04.2015 - 10.2017

Business owner

HANDS TO CREATE
01.2013 - 01.2016

Computer Technology

Computer Learning Center

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Denise LeBlanc