Denise Lee
Fort Mill,SC
Summary
Highly motivated IT Support Specialist with a proven track record of delivering exceptional customer support, proficient in configuring and upgrading operating systems, and adept at managing antivirus software programs. Demonstrates keen attention to detail, exceptional communication abilities, expertise in various professional software applications, and a strong aptitude for collaboration within team environments.
Professional with solid experience supporting customers with product or service needs. First-class expert with deep technical knowledge, strong reasoning skills and quality research techniques. Troubleshooting master skilled at quickly identifying and solving problems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Help Desk Specialist
Lee's Realty Estate
Queens, NY
12.2017 - 06.2024
- Resolved network issues, enhancing connectivity and efficiency.
- Configured VPNs, improving secure remote access.
- Managed security, ensuring data protection and compliance.
Certified Nursing Assistant
Well-more Senior Living
Tega Cay, SC
05.2016 - 09.2017
- Performed 100% of resident care functions, including grooming, hygiene, collecting vital signs, ROM, proper body alignment, and transportation to activities.
- Supervised resident care, built strong relationships, and reported any unusual condition, accident, or incidents to a team of 6 nurses.
- Made rounds of 19 assigned residents at the beginning of each shift and at least every hour.
Healthcare Technician
Huntersville Oaks Nursing home
Huntersville, NC
08.2015 - 05.2016
- Recorded and reported patient vital signs according to hospital policy and procedure.
- Provided direct patient care services and tended to hygiene and nutritional needs.
- Assisted medical center staff with basic medical and clerical procedures.
Education
A.AS - Information Technology
York Technical College
A.A.S - Information Technology, Networking
York Technical College
B.S. - Information Technology
Western Govern University
Skills
- UI/UX
- Network Administration
- Customer Service
- DevOps
- Technical Support
- Data Analysis
- SaaS
- Cloud Architecture
- Database Design
- Networking
- Remote Monitoring
- Medical Billing
- LAN/WAN
- Network Security
Certification
- CPTPC PC Technical Support
- CPTNA Network Administration
Personal Information
Title: IT Support Specialist
References
References available upon request.
Timeline
Help Desk Specialist
Lee's Realty Estate
12.2017 - 06.2024
Certified Nursing Assistant
Well-more Senior Living
05.2016 - 09.2017
Healthcare Technician
Huntersville Oaks Nursing home
08.2015 - 05.2016
A.AS - Information Technology
York Technical College
A.A.S - Information Technology, Networking
York Technical College
B.S. - Information Technology
Western Govern University