Denise Lehna Niswander

Work History

Recruiter/Trainer

Mednick Associates

Davenport, IA

09.2014 - 01.2019

Developed new training programs such as online modules, interactive software, language labs and online programs and provided ongoing training to staff.
Monitored day-to-day activities of MedicaL Expert and consulting service company and employees, noting areas needing improvement and implementing plans for rectification.
Developed curricula, instructions, documentation and written tests for medical expert training courses.
Wrote training manuals for company employees and remote positions according to strict company guidelines and government protocols.
Advised executives on best practices for employee growth and productivity goals, consistently helping company achieve previous years growth.
Trained and mentored 100+ new personnel hired to fulfill various roles.

SSA Director

Mednick Associates

Davenport, IA

09.2014 - 01.2019

Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
Worked closely with organizational leadership, including board of directors, to strategically affect direction of operations.
Assisted leadership with launch of start-up to achieve company growth, with a goal of 50% increase from previous year (which was attained).
Delegated assignments based on company growth plans, project needs and knowledge of individual team members.
Optimized processes and supervised 5 employees, plus over 100 contract employees, including overseeing administration, budgeting, sales and scheduling protocols.
Hired and directed teams of 5 employees to achieve daily and long term operations and business goals.
Developed and maintained positive relationships with employees.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Supervised and guided new employees on daily work flow and problems that arose and responded quickly to questions, which improved understanding of job responsibilities.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Established and updated work schedules to account for changing staff levels and expected workloads.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Business Consultant

Niles Administrative Services

Davenport, IA

03.2019 - Current

Led corrective action plans, procedure development, staff performance reviews and training programs.
Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
Developed complete business plans and operational strategies for new and existing business.
Strengthened AP/AR by reviewing process data, developing solutions and monitoring implementation.
Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
Developed strong working relationships with management and executive team through effective scheduling and communication skills.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using QuickBooks software.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Completed bi-weekly payroll for employees.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Commercial Manager

AutoZone

Davenport, IA

10.2008 - 07.2014

Negotiated contracts and product prices by collaborating with vendors and developers.
Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
Managed and analyzed financial reporting, including budgets, P&L, balance sheets and sales reports.
Maintained store equipment, including computers, printers and fax machines.
Evaluated employee performance on yearly basis and conveyed constructive feedback to improve skills.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Effectively supervised staff of 20 personnel by implementing company policies, protocols, work rules and disciplinary action.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Directed training and retraining of employees to boost performance and enhance business results.
Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.

Summary

Overview

Work History

Recruiter/Trainer

SSA Director

Business Consultant

Commercial Manager

Education

Diploma - Medical Office Management

Associate of Arts - Paralegal

Skills

Additional Information

Timeline

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