Denise Leveenz
Augusta,GA
Summary
Hardworking administrative professional well-versed in managing the ordering, distribution and disposal of property. Well-organized and systematic with strong organizational, planning and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Property Clerk
Augusta Housing Authority
01.2024 - Current
- Enhanced tenant satisfaction by promptly addressing maintenance requests and concerns.
- Conducted regular property inspections to ensure compliance with safety regulations and maintain high standards of cleanliness.
- Collaborated with legal teams to resolve tenant disputes and eviction proceedings professionally and efficiently.
- Managed rent collection processes, maintaining accurate records of payments and pursuing delinquencies when necessary.
- Facilitated smooth move-in/move-out transitions, coordinating logistics between tenants and maintenance staff.
- Processed film, photographs, videos and other documentation from crime scenes to identify, evaluate and record evidence.
Reservation Specialist
Delta Air Lines, Inc
09.2022 - 03.2023
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Managed high call volumes while maintaining a professional demeanor and accurate recordkeeping.
- Displayed excellent problem-solving skills when addressing complex booking situations or guest concerns, enhancing overall customer satisfaction levels.
- Handled billing information over phone.
- Assisted customers with making reservations and entered reservation details into computer system.
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances.
- Trained new team members on company policies and reservation procedures, increasing team efficiency.
Front End Supervisor
Lowes Home Improvment
01.2018 - 05.2022
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Maximized sales opportunities by promoting in-store offers, credit card applications, and loyalty programs at the point of purchase.
- Created employee schedules to align coverage with forecasted demands.
Education
High School Diploma -
North Augusta High School
North Augusta, SC06.2014
Skills
- Record Keeping Abilities
- Property Maintenance Coordination
- Property Inspection Knowledge
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Customer service experience
- Telephone reservations
- Cash counting
- Training and mentoring
- Cash Handling Accuracy
Timeline
Property Clerk
Augusta Housing Authority
01.2024 - Current
Reservation Specialist
Delta Air Lines, Inc
09.2022 - 03.2023
Front End Supervisor
Lowes Home Improvment
01.2018 - 05.2022
High School Diploma -
North Augusta High School
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