Proven Leasing Consultant with a track record of enhancing tenant satisfaction and streamlining move-in processes at The Franklin Johnston Group. Expert in fair housing regulations and customer service, I excel in building rapport with prospective residents. My strategic approach to property management and market research has significantly improved leasing operations.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
The Franklin Johnston Group
07.2022 - Current
Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Conducted thorough market research to stay informed of current trends and competitor offerings.
Verified tenant incomes and other information before accepting lease applications.
Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Greeted clients, showed apartments, and prepared leases.
Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
Enhanced community atmosphere by planning and executing engaging resident events.
Distributed and followed up on tenant renewal notices.
Collected monthly rent payments and other fees, always properly recording, and processing money.
Contributed valuable input during team meetings, sharing ideas on how to improve processes and enhance the overall resident experience.
Generated leads for sales and rental properties through cold calls and referrals.
Communicated effectively with owners, residents, and on-site associates.
Conducted regular inspections of both interior and exterior of properties for damage.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Leasing Consultant
Palm Management
06.2020 - 02.2022
Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Verified tenant incomes and other information before accepting lease applications.
Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Responded to requests and scheduled appointments for property showings.
Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Greeted clients, showed apartments, and prepared leases.
Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Collected rent and tracked resident payments and information in computer system.
Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
Collaborated with team members to consistently provide a seamless leasing experience for all clients.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Generated leads for sales and rental properties through cold calls and referrals.
Conducted regular inspections of both interior and exterior of properties for damage.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Communicated effectively with owners, residents, and on-site associates.