Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Lewandowski

Mechanicville,VA

Summary

Proven Leasing Consultant with a track record of enhancing tenant satisfaction and streamlining move-in processes at The Franklin Johnston Group. Expert in fair housing regulations and customer service, I excel in building rapport with prospective residents. My strategic approach to property management and market research has significantly improved leasing operations.

Overview

4
4
years of professional experience

Work History

Leasing Consultant

The Franklin Johnston Group
07.2022 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Enhanced community atmosphere by planning and executing engaging resident events.
  • Distributed and followed up on tenant renewal notices.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Contributed valuable input during team meetings, sharing ideas on how to improve processes and enhance the overall resident experience.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.

Leasing Consultant

Palm Management
06.2020 - 02.2022
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Verified tenant incomes and other information before accepting lease applications.
  • Increased tenant satisfaction by promptly addressing concerns and resolving issues.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Greeted clients, showed apartments, and prepared leases.
  • Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
  • Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Collected rent and tracked resident payments and information in computer system.
  • Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
  • Collaborated with team members to consistently provide a seamless leasing experience for all clients.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Communicated effectively with owners, residents, and on-site associates.

Education

High School Diploma -

Middletown High School
Middletown, CT
05.1986

Skills

  • Customer Service
  • Fair Housing Regulations
  • Building rapport
  • Fair housing policies

Timeline

Leasing Consultant

The Franklin Johnston Group
07.2022 - Current

Leasing Consultant

Palm Management
06.2020 - 02.2022

High School Diploma -

Middletown High School
Denise Lewandowski