Summary
Overview
Work History
Education
Skills
Timeline
Teacher

Denise Lewis

Grand Prairie,TX

Summary

Passion for creating a welcoming and professional environment

Detailed information shared with others to enhance job skills or personal development

Team player or individual contributer

Works with minimal supervision

Quick learner with ability to provide detailed recaps or analogies

Overview

39
39
years of professional experience

Work History

Cash Control Auditor

TradersVillage
07.2020 - Current
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
  • Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
  • Prepared working papers, reports and supporting documentation for audit findings.

Front Desk Night Auditor

Hilton Hotels Corporation
10.2014 - 07.2017
  • Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Logged wake-up call requests and set up automatic rings in system.
  • Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
  • Performed nightly updates to room charges and rates.
  • Assisted in maintaining a clean and welcoming front desk area, enhancing the guest experience.
  • Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.

Reservation Service Manager

American Airlines
03.1985 - 08.2012

Managed teams of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.

  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.

Education

Some College (No Degree) - Business Administration

Dallas Community College
Dallas, TX

Some College (No Degree) - Biblical Studies

Aspen Christian College
Satellite Dallas Facility

Skills

  • Compassionate yet authoritative
  • Strong Interpersonal and communication
  • Dedicated following rules and regulations
  • Compliance standards
  • Process evaluations
  • Account Reconciliation
  • Report creation

Timeline

Cash Control Auditor

TradersVillage
07.2020 - Current

Front Desk Night Auditor

Hilton Hotels Corporation
10.2014 - 07.2017

Reservation Service Manager

American Airlines
03.1985 - 08.2012

Some College (No Degree) - Business Administration

Dallas Community College

Some College (No Degree) - Biblical Studies

Aspen Christian College
Denise Lewis