Denise Lewis
Browns Mills,NJ
Summary
High-performing Field Sales Support Supervisor with versatile office management skills, team development expertise, business growth acumen, and project management capabilities. A strong planner and problem solver who adapts readily to change, manages a large, productive team, and consistently exceeds expectations. Capable of juggling multiple priorities and meeting tight deadlines without compromising quality. Key contributor to Comparion Branding, digital marketing, and the development of CAP program opportunities. Committed to continuous improvement in presentation skills, engaging audiences while delivering essential information.
Overview
24
24
years of professional experience
Work History
Field Sales Support Supervisor
Comparion Insurance Agency
01.2017 - Current
- Oversee a large team executing various support functions, including top-tier onboarding, innovative marketing, agent training, reporting and analytics, and branding and communication. Creates and supplies innovative tools to help the success of the operation
- Enhance the company’s and agents’ brand presence in local areas through community events and networking opportunities, driving premium growth and fostering strong business relationships
- Coordinates onsite participation, ensuring successful representation of the company's products and services to potential clients.
- Developed a SharePoint system providing agents a 'shopping' experience during onsite events, equipping them with necessary tools for success
- Leveraged technology to create QR codes directing customers in need of service to their accounts, addressing agent challenges effectively
- Collaborated with team experts to enrich the CAP program by creating welcome packages and implemented a communication strategy for consistent branding and messaging across the region
- Participated in several enablement projects, including problem-solving and planning for the 0000 Household reassignment, introducing automation and reporting to the field
- Collaborated with the BDM to deliver a 6-week Social Media Boot camp program in two iterations and currently engaged in a six-month rotational project with the Carrier Partnerships and Operations Team
Senior Administrative Assistant
Liberty Mutual Insurance
01.2012 - 01.2017
- Worked closely with the Area Manager to achieve weekly, monthly, and annual objectives for her team of managers through reports, presentations, and initiatives
- Planned events and meetings with meticulous attention to detail, ensuring a first-class experience for attendees
- Created a 'My Connections' page to highlight important information and accomplishments within the Area
- Organized contests and events, including 'Insure Your Love,' 'Back-to-School initiatives,' and 'National Night Out,' to boost business
- Established local sponsorships in youth sports, actively marketing and tracking each event for agent support
- Worked with Affinity Partners to develop and monitor resources and reporting for direct dealers and OEMs and provided training and support to branch admins through bi-weekly calls and office visits
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
Administrative Assistant
Liberty Mutual Insurance
01.2004 - 01.2012
- Managed various responsibilities as the assistant to the Branch Manager and office staff, including overseeing the office in the Branch Manager's absence
- Provided prompt, courteous, and knowledgeable responses to information requests, screened and transferred calls, and prepared official correspondence
- Ordered and maintained all marketing supplies required for the team
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Personal Sales Assistant
Liberty Mutual Insurance
09.2001 - 01.2004
- Delivered exceptional customer service as the receptionist by managing incoming phone calls and supporting the sales team
- Built strong relationships across departments and branches and was promoted from Personal Sales Assistant to Sr
- Sales Assistant, taking on responsibilities at the Binder Control Desk
Education
High School -
Pemberton Township High School
Pemberton, NJ01.1989
Microsoft Excel Certification - Microsoft Excel, Microsoft Word Prep, Microsoft OneNote Prep
ONLC
Marlton, NJ10.2016
Online Webinar Series - Learning to Code
Linked In Learning
VirtualPACE Certification -
01.2011
Skills
- Team Leadership and Development
- Project Management
- Process Optimization
- Customer Relationship Management
- Data Analysis and Reporting
- Event Planning and Coordination
- Digital Marketing Strategies
- Communication and Presentation Skills
- Problem Solving and Critical Thinking
- Marketing Supply Management
- Sales strategy development
- Community Engagement and Networking
- Microsoft Office Suite (Excel, Word, OneNote)
Activities
- Achieved Admin of the Year three times.
- Member of the American Society of Administrative Professionals (ASAP).
- Selected to attend the Simmons Leadership Conference for Women in Boston (04/2017).
- Certified Microsoft Excel Specialist (10/2016).
Work Preference
Work Type
Full TimeTimeline
Field Sales Support Supervisor
Comparion Insurance Agency
01.2017 - Current
Senior Administrative Assistant
Liberty Mutual Insurance
01.2012 - 01.2017
Administrative Assistant
Liberty Mutual Insurance
01.2004 - 01.2012
Personal Sales Assistant
Liberty Mutual Insurance
09.2001 - 01.2004
High School -
Pemberton Township High School
Microsoft Excel Certification - Microsoft Excel, Microsoft Word Prep, Microsoft OneNote Prep
ONLC
Online Webinar Series - Learning to Code
Linked In Learning
PACE Certification -
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