Denise Liik

•Responsible for incoming calls for routine and low complexity inquiries regarding products, procedures, systems, or policies for new and existing clients.

•Committed to utilize all available tools and resources to curate a differentiated client experience, track all unresolved issues accurately, to ensure timely follow up and resolution.

•Servicing specialists act as client advocates to track client complaints and Following is a summary of the essential functions for this job.

•Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

Deliver care through exceptional client service and create a differentiating client experience while providing support to internal and external clients by executing on the Truist Purpose, Mission and Values.

• High volume call center.

• Assisted families and individuals in need of assistance from being displaced from their employment.

• Guided applicants through the application process. Assisting those whom did not have internet access to apply for benefits.

• Gave the upmost respect and empathy to our applicants in their time of need.

• Conducted routine safety inspections throughout the premises to identify potential hazards or maintenance needs.
• Collaborated with management to develop promotional strategies that increased store traffic and sales revenue.
• Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
• Supported loss prevention efforts by conducting regular audits, identifying potential risks, and reporting suspicious activities to management.

• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Trained sales staff on company procedures and salesmanship.
• Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
• Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.

• Maintained a high level of personal presentation according to company standards, ensuring a professional and approachable image at all times.
• Assisted in the smooth operation of attractions by efficiently managing wait times and crowd control.
• Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
• Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.