Denise Lini
Washougal,WA
Summary
Proven Office Manager with a track record of enhancing customer satisfaction and streamlining operations at Century 21. Expert in organizational skills and information protection, achieving significant improvements in efficiency and client relations. Excels in fostering professional environments and leading teams to exceed targets through innovative strategies and exceptional customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Office Manager
Century 21
06.1996 - 09.1998
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Department Manager
Rite Aide
06.1984 - 06.1994
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Education
Associate of Arts - General
BMCC
Hermiston, ORHigh School Diploma -
Hermiston High School
Hermiston, OR05.1984
Skills
- Customer Service
- Office Management
- Organizational Skills
- Information Protection
- Customer Relations
Timeline
Office Manager
Century 21
06.1996 - 09.1998
Department Manager
Rite Aide
06.1984 - 06.1994
Associate of Arts - General
BMCC
High School Diploma -
Hermiston High School
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