Summary
Overview
Work History
Education
Skills
Timeline
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Denise Linton

Summary

Professionally experienced working in fast paced environments. Acquired, demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, discreet, committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and able to multitask effectively. Provided exemplary customer service in all industries worked. Committed to fostering long term partnerships and delivering effective solutions that drive client success.

Professional caregiver with strong expertise in newborn care and support. Adept at fostering nurturing environment, ensuring health and well-being of infants, and collaborating smoothly with families and medical teams. Highly adaptable, reliable, and focused on achieving best outcomes for both babies and parents. Skilled in infant care techniques, health monitoring, and providing guidance to new parents.

Overview

19
19
years of professional experience

Work History

Baby Nurse Specialist

Various
01.2023 - Current
  • Reduced parental stress by efficiently managing night-time feedings, diaper changes, and soothing techniques.
  • Assisted parents in establishing consistent routines for feeding, sleeping, and playtime activities.
  • Educated new parents on proper breastfeeding techniques and bottle-feeding options for optimal infant nutrition.
  • Developed strong bonds with infants through attentive care-giving focused on meeting their unique physical and emotional needs.
  • Facilitated open communication between family members to address any concerns or challenges related to infant care practices.
  • Coordinated with healthcare professionals in scheduling routine check-ups, vaccinations, and follow-up appointments for infants under my care.
  • Upheld strict standards of confidentiality to protect the privacy of families during my time as their Baby Nurse.
  • Implemented customized sleep-training methods to help infants develop healthy sleep habits from an early age.
  • Adapted quickly to changing family dynamics by adjusting caregiving approaches in response to evolving needs or circumstances.

TITLE PROCESSOR

PRME TITLE GROUP
04.2019 - 08.2021
  • Proficient title processor with expertise in handling real estate title applications and ensuring accurate submission of legal documents.
  • Skilled in compiling and organizing essential legal information to obtain title search and clear title issues.
  • Collaborate closely with buyers, sellers, and realtors to ensure compliance with local regulations during filing processes.
  • Provide comprehensive assistance to mortgage companies by ensuring completeness of documents for application procedures.
  • Detail- Oriented and meticulous in verifying documentation to ensure accuracy and legal compliance.
  • Examined and verified 30 cases weekly.
  • Closed 30 to 50 cases per month.
  • Assisted in improving office efficiency by developing streamlined procedures for file management and document retrieval systems.
  • Promoted teamwork within the department through active collaboration on tasks such as deed preparation and lien release tracking.
  • Implemented quality control measures that led to a decrease in errors found within processed files during internal audits.

CLERICAL ASSISTANT/TELEPHONE OPERATOR

UNIVERSITY OF THE WEST INDIES JAMAICA
09.2017 - 03.2019
  • Prepare Overtime, Subsistence, Night Premium and Night Janitorial documents for UAWU and MONATS staff.
  • Proficient in the use of Banner Software ensuring accurate vendor and contractor data maintenance in software and generating reports.
  • Take minutes and prepare correspondence.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Follow up on outstanding payments, purchase orders, purchase requisitions and change orders with the UWI Bursary Department.
  • Prepare monthly and weekly reports for management.
  • Checks and compares data for accuracy and completeness.
  • Contributes to team effort by accomplishing related results as needed.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer inquiries with patience and positivity to establish an excellent first impression.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Assisted over fifty customers daily by answering questions and transferring to appropriate departments.

Care Giver

Starlight Homes LLC
08.2016 - 08.2017
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient's personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

CLERICAL ASSISTANT/TELEPHONE OPERATOR

UNIVERSITY OF THE WEST INDIES JAMAICA
12.2014 - 08.2016
  • Prepare Overtime, Subsistence, Night Premium and Night Janitorial documents for UAWU and MONATS staff.
  • Proficient in the use of Banner Software ensuring accurate vendor and contractor data maintenance in software and generating reports.
  • Take minutes and prepare correspondence.
  • Assisted colleagues with achieving task requirements, aiding team productivity and performance.
  • Follow up on outstanding payments, purchase orders, purchase requisitions and change orders with the UWI Bursary Department.
  • Prepare monthly and weekly reports for management.
  • Checks and compares data for accuracy and completeness.
  • Contributes to team effort by accomplishing related results as needed.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer inquiries with patience and positivity to establish an excellent first impression.
  • Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.

OPERATIONS MANAGER

STUDENTS WORK AND TRAVEL LTD
01.2007 - 01.2010
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Coordinated multiple priorities and projects including promotions and marketing activities for company.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding, and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external partners.
  • Analyzed and reported on key performance metrics to senior management. Developed strategic and operational objectives to guide business growth.
  • Identified and implemented initiatives to enhance the quality of customer service.

Education

BSC - MARKETING

UNIVERISITY OF THE WEST INDIES
JAMAICA
11.2009

Supervisory Management - CERTIFICATE

UNIVERSITY OF THE WEST INDIES
JAMAICA
09.2015

Skills

  • Exceptional Oral and Written communication
  • Excellent interpersonal communication
  • Strong Leadership and team management abilities
  • Proficient in customer relationship management software and relationship tools
  • Strong organizational and time management skills
  • Adaptability and flexibility to handle evolving customer needs and challenging situations
  • Breastfeeding support
  • Infant nutrition
  • Premature infant care
  • Patient safety

Timeline

Baby Nurse Specialist

Various
01.2023 - Current

TITLE PROCESSOR

PRME TITLE GROUP
04.2019 - 08.2021

CLERICAL ASSISTANT/TELEPHONE OPERATOR

UNIVERSITY OF THE WEST INDIES JAMAICA
09.2017 - 03.2019

Care Giver

Starlight Homes LLC
08.2016 - 08.2017

CLERICAL ASSISTANT/TELEPHONE OPERATOR

UNIVERSITY OF THE WEST INDIES JAMAICA
12.2014 - 08.2016

OPERATIONS MANAGER

STUDENTS WORK AND TRAVEL LTD
01.2007 - 01.2010

BSC - MARKETING

UNIVERISITY OF THE WEST INDIES

Supervisory Management - CERTIFICATE

UNIVERSITY OF THE WEST INDIES

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Denise Linton