Denise Little
Overland,United States
Summary
CRS- 20 YEARS experience, Computer Network-10 years experience, Microsoft Word-16 years, Word 16 years, Outlook 14 years, Microsoft Excel 10 years, Customer Support 20 years Customer Care 20 years. Call Center 10 years. I give 100 percent in everything I do. To be honest, I don't like to fail. So I always put my best foot forward and just do my best.
Overview
25
25
years of professional experience
Work History
IN-HOME DAYCARE PROVIDER
Little Anthony & Charleigh Playhouse LLC
Overland, United States
01.2010 - Current
- Provide adequate childcare for parents who are in need of childcare services.
- I provide a wholesome nutritious breakfast, lunch for the children that are my care.
- Ages range from zero to five years old. I also work with the kids to teach them their primary letters and numbers, color recognition.
- The kid watches channels such as PBS, Sprout, Cartoon Network, Disney, etc. Let us not forget SpongeBob Squarepants and Dora, and Cocomelon.
- Work with special needs kids such autism.
- Hyperacusis: Hyperacusis is characterized by an abnormally heightened sensitivity to everyday sounds, making them seem too loud or uncomfortable.
- It's common in young children and often resolves with maturation.
- Hyperacusis can be associated with neurodevelopmental issues and can cause anxiety and avoidance of certain situations or activities.
Customer Representative/Sales
SPECTRUM
Saint Ann, United States
10.2024 - 07.2025
- Where I took acquisition calls. For new customers set up internet service, voice, and TV services, and offer Xumo for TV Stream services.
- Where I dealt with existing customers added new mobile lines to their accounts and offered new promotions to their existing plans.
- Handle some billing issues, and transfer them to the correct department such as retention, internet repair, video repair, and billing.
- But most importantly let them know about all the promotions that they might qualify for and educate them on how they can bundle and save money.
Fraud Agent
NexGen Temp Service/ for Verizon Fraud Department
Weldon Spring, United States
10.2017 - 08.2018
- Identity Fraud Department (IFD) Wireless Network Coordinator, Plug Alarm Coordinator, FPF Coordinator, FVI Coordinator, Wireless Credit Coordinator.
- Verifying - new and existing customers.
- VZW Order-Verifying and orders.
- VZW Network-International calls.
- VZW Account-customer accounts.
- VZW Credits- Put in credits for customers who had fraudulent activities on their accounts.
- E Credits Application Tracking System/Verifying if a customer was approved or not for services with Verizon.
- Accurint-checking the customer's current address and previous, closest relative, verifying their age, date of birth, and social security.
- Enforce the Credit Application number, customer order number. How many devices they have order and accessories
- In addition, to see if the shipping address is current and matches.
- Network-To verify to see if customers make international calls. Are if their equipment has been changed or switched out fraudulently and if so put the correct device back on to customer's account.
Customer Service Representative
MCI/World Com
St. Louis, MO
05.2000 - 11.2001
- Collected on current and past-due telephone accounts.
- • Educated customers on the status of their accounts.
- • Blocked and Unblocked long distance service and calling card.
- • Offered payment plans, such as checks and credit cards payments over the phone.
Education
Associates - Accounting in Hotel/Motel Management, Certificate
Vocational Training Center
Lake Saint Louis, MO01.1992
High School Diploma - Math, Reading, Art, Dancing
Visual Performing Arts High School
St. Louis, MO01.1987
Skills
- Microsoft Windows 2007
- Microsoft Excel
- Co-Payments
- Coaching
- Microsoft Outlook
- Customer Service Management
- Network-10
Timeline
Customer Representative/Sales
SPECTRUM
10.2024 - 07.2025
Fraud Agent
NexGen Temp Service/ for Verizon Fraud Department
10.2017 - 08.2018
IN-HOME DAYCARE PROVIDER
Little Anthony & Charleigh Playhouse LLC
01.2010 - Current
Customer Service Representative
MCI/World Com
05.2000 - 11.2001
Associates - Accounting in Hotel/Motel Management, Certificate
Vocational Training Center
High School Diploma - Math, Reading, Art, Dancing
Visual Performing Arts High School
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