Denise Little
Birmingham
Summary
Friendly and enthusiastic professional with extensive experience in customer service and hospitality. Demonstrates strong time management and organizational skills, having effectively managed cash transactions and laundry operations. Known for fostering a supportive team environment and enhancing customer satisfaction through attention to detail and efficient service delivery.
Overview
10
10
years of professional experience
Work History
Laundry Attendant/Houseman
Home2Suites by Hilton
01.2025 - Current
- Manage laundry operations, ensuring timely delivery and high-quality cleanliness.
- Enhanced guest satisfaction through efficient service and attention to detail.
- Utilize organizational skills to maintain inventory and reduce waste.
- Collaborate with team to resolve issues, improving workflow and efficiency.
- Contribute to a clean and welcoming environment, positively impacting guest experience.
Cashier
Speedway
03.2024 - 01.2025
- Processed transactions efficiently, enhancing customer satisfaction and reducing wait times.
- Managed cash register with accuracy, ensuring balanced daily cash flow and minimizing discrepancies.
- Assisted in training new team members, fostering a collaborative and supportive work environment.
- Resolved customer inquiries promptly, improving service quality and building customer loyalty.
- Maintained organized checkout area, contributing to a streamlined and efficient store operation.
Laundry Attendant
Doubletree by Hilton
02.2023 - 01.2024
- Efficiently manage laundry operations, ensuring timely service and high-quality standards.
- Improved linen processing efficiency, reducing turnaround time by over 12%.
- Utilized organizational skills to maintain inventory levels and minimize waste.
- Resolved equipment issues promptly, minimizing downtime and maintaining productivity.
- Contributed to a clean and safe work environment, enhancing team morale and guest satisfaction.
Customer Service Representative
AT&T
09.2021 - 03.2022
- Resolved customer inquiries, providing accurate information and effective solutions to enhance satisfaction.
- Managed high-volume inbound calls, ensuring prompt and courteous service for all customers.
- Collaborated with cross-functional teams to streamline processes and improve overall service delivery.
- Trained new staff on company policies, systems, and best practices to ensure consistent customer support.
Patient Transport
UAB - Custom Staffing Solutions
11.2019 - 08.2020
- Transported patients efficiently, improving facility flow and patient satisfaction.
- Ensured accurate delivery of specimens and items, enhancing operational reliability.
- Maintained and cleaned equipment, identifying and reporting maintenance needs.
- Assisted in patient transfers, contributing to safety and care quality.
Room Attendant
DoubleTree by Hilton Birmingham Perimeter Park
03.2018 - 09.2019
- Ensured cleanliness and restocked supplies, boosting guest satisfaction.
- Collaborated with team to maintain high standards, fostering a positive environment.
- Managed linen and utensil inventory, ensuring smooth operations and enhanced guest experience.
Hostess
Chili's Grill & Bar
10.2016 - 02.2017
- Efficiently managed seating to reduce wait times, enhancing guest flow during peak hours.
- Collaborated with kitchen to ensure special requests, boosting order accuracy and satisfaction.
- Optimized reservation process, increasing table turnover and seating capacity during busy periods.
Sales Associate
Rack Room Shoes
11.2015 - 07.2016
- Enhanced customer satisfaction, fostering repeat business and loyalty.
- Exceeded sales targets, contributing to revenue growth.
- Collaborated on inventory management, ensuring stock accuracy.
- Performed cash reconciliations, maintaining financial compliance.
Education
Associate of Science - Business Administration And Management
Lawson State Community College
Birmingham, ALHigh School Diploma - undefined
Wenonah High School
Birmingham, AL05.2016
Skills
- Customer service
- Time management
- Mathematics proficiency
- Cleaning and sanitation
- Hospitality expertise
- English language skills
- Attention to detail
LANGUAGES
English (Native)
Timeline
Laundry Attendant/Houseman
Home2Suites by Hilton
01.2025 - Current
Cashier
Speedway
03.2024 - 01.2025
Laundry Attendant
Doubletree by Hilton
02.2023 - 01.2024
Customer Service Representative
AT&T
09.2021 - 03.2022
Patient Transport
UAB - Custom Staffing Solutions
11.2019 - 08.2020
Room Attendant
DoubleTree by Hilton Birmingham Perimeter Park
03.2018 - 09.2019
Hostess
Chili's Grill & Bar
10.2016 - 02.2017
Sales Associate
Rack Room Shoes
11.2015 - 07.2016
High School Diploma - undefined
Wenonah High School
Associate of Science - Business Administration And Management
Lawson State Community College
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