Denise L McCormick
Oak Island,North Carolina
Summary
Highly skilled consultant with over 15 years of experience in project management, pre-sales, and operations analysis within the financial industry. Proven ability to lead complex projects, enhance operational workflows, and deliver tailored client solutions. Recognized for being detail-oriented, organized, and deadline-driven, with a strong ability to collaborate with cross-functional teams and work effectively in both independent and team environments.
Overview
23
23
years of professional experience
Work History
Senior Manager, Consulting Services/Pre-Sales
Gresham Technologies
London, UK
06.2022 - 04.2023
- Company Overview: formerly Electra Information Systems, Inc
- Manage a team of five representing the Consulting/Solutions Delivery team for CFIM, Control for Investment Management, an automated reconciliation tool for security transactions, positions, and cash balances between an investment manager or hedge fund and its custodial bank and or prime broker
- Perform and manage implementation services, installations/conversion upgrades, consulting services, project management, conduct training presentations to groups, provide product development ideas, and system support for CFIM
- Duties include configuring client and custodial data to accommodate the application, analysis of data files, construction of database logic and other rules to enhance the presentation and overall processes of the application, thorough data testing and configuration, and installation
- Work with management team and internal partners to fine-tune operations for process improvements to enhance overall operations for improved client experiences
- Provide clients with SOW estimates outlining the scope and cost of customized client projects
- Work with internal partners and the client to fine-tune estimates for final completion and client signatures
- Maintain overall project updates for upper management
- Collaborate with internal partners and report high level updates, potential roadblocks, and approximate completion timelines
- Guide various members of the Consulting/Solutions Delivery team with their projects when issues or questions arise
- Perform Electra Reconciliation software upgrade conversions for client community
- Provide a detailed project plan outlining the specific steps/actions for an installation/conversion
- Manage project from start to completion with high client satisfaction
- Provide consulting services for new and existing clients by conducting a business analysis to improve each client’s business efficiencies
- Analyze client’s current operational workflows and construct/implement a project plan which outlines best practices methodologies using CFIM
- Customize each client project by offering a tailored project plan that is unique and fits the best needs for the client
- Closely monitor the project to ensure it is on budget and completed successfully and according to the timetables established
- Work closely with Pre-Sales to configure and present customized proof-of-concept/demo databases for potential clients, showcasing the functionality and benefits of reconciliation tools
- Conduct Pre-Sales calls and compose detailed questionnaires to assess client needs, determining project scope and quotation amounts
- Deliver targeted training sessions, both group and one-on-one, ensuring clients fully understand and utilized the application
- Collaborate with clients, internal development teams, and management to gather feedback and create detailed enhancement specifications
- Also, provide head of development with guidance on existing and future application enhancements and current functionality to ensure the product performs at its peak for our client community
- Offer system support for CFIM
- Duties include working closely with clients to fully understand their needs, research possible solutions, perform tests to ensure solution meets the client’s expectations, report and manage client request tickets, and provide client with a workable solution
- Formerly Electra Information Systems, Inc
Project Manager/Investment Accountant
WEDGE Capital Management, LLC
Charlotte, NC
12.2006 - 01.2008
- Selected as lead project manager to fully implement an automated reconciling system
- Initial project duties: selecting and researching various software packages, comparing & presenting options to upper management, organizing vendor demonstrations, and presenting comparisons and a recommendation based on functionality and cost
- Implemented the new reconciliation application - OpenSTaARS; worked closely with Electra’s implementation team to ensure a timely and cost-effective project, gradually integrated accounts to the database, tested data by performing a parallel reconciliation, and provided training to associates
- Spearheaded additional projects which included: analyzing and improving current operational workflows, made changes to streamline processes by constructing various spreadsheets to reduce or eliminate manual intensive work
- Reconciled cash, transactions, and positions between the investment manager and various custodians; analyze and resolve discrepancies in a timely manner
- Communicated with associates and clients concerning questions that may arise regarding account activity
- Performed tasks pertaining to the trade settlements desk
- Duties include evaluating and resolving DTC exceptions, communicate trade instructions to appropriate parties, work with various custodians and brokers concerning trade/account details, and investigate and resolve failed trades
- Organized and participated in the activities committee for employees and their families
Operations Analyst
Sterling Capital Management, LLC
Charlotte, NC
03.2006 - 12.2006
- Reconciled cash, transactions, and positions between the investment manager and custodial records; researched and resolved discrepancies
- Prepared and analyzed a daily cash balance spreadsheet indicating accounts with overdrawn cash balances for portfolio managers
- Produced monthly/quarterly client statements which also included completing complex spreadsheets in a deadline driven environment
- Communicated with portfolio managers and clients concerning questions about account activity and issues raised in client reports
- Temporarily performed settlements duties for approximately six months until position filled
- Duties included: evaluated DTC discrepancies, communicated trade details to various custodians, posted trades to accounting system, reviewed and resolved failed trades, and worked with brokers concerning trade details
Assistant Vice President, Securities Operations Analyst
Columbia Management Group
Charlotte, NC
07.2005 - 03.2006
- Company Overview: Formerly Banc of America Capital Management, LLC
- Supported the Money Market Fund trading group, worked closely with portfolio managers and traders in a fast paced, challenging environment
- Reconciled cash and holdings daily for mutual funds between the fund accountant and the system of record; resolved discrepancies found
- Communicated trade details to fund accountants and custodians; resolved settlement issues in a timely manner
- Gathered required information from portfolio managers, traders, compliance, and other associates to process, track, and resolve trade errors
- Formerly Banc of America Capital Management, LLC
Securities Operations Analyst Team Leader
Columbia Management Group
Charlotte, NC
08.2000 - 07.2005
- Company Overview: Formerly Banc of America Capital Management, LLC
- Prepared and reviewed daily reconciliation of holdings, cash, and transactions between investment manager and custodial records; analyzed discrepancies
- Produced and reviewed monthly/quarterly client statements which included verifying earnings, amortization/accretion, and yields while meeting tight deadlines
- Supervised a team of four, including account reviews, discussing and resolving personnel issues, vacation approval, training, and performance reviews
- Interviewed and trained new associates
- Created a detailed CFIM, training manual, developed CFIM reports requested by management, and assisted with training and conversion of reconciling system for a new team of associates
- Conducted CFIM testing during new releases; led a testing team of associates for upgrades
- Ensured upgrades were beneficial and worked properly for the team
- Heavily involved in accounting system conversion; conducted system testing by ensuring the integrity of information, and training individuals on new software
- Formerly Banc of America Capital Management, LLC
Education
North Carolina State Real Estate Broker License -
09.2019
North Carolina Pre-Licensing Course -
Sea Coast Real Estate Academy
Wilmington, NC08.2019
Bachelor of Science - Business Administration with an Accounting Emphasis
Wingate University
Wingate, NC12.1999
Skills
- Microsoft Office
- Microsoft SQL Server
- CFIM-Control for Investment Management
- QuickBooks TimeTracker
- ACT!
- JIRA
- AgileZen
- SmartSheet
- Bloomberg
- Slack
- Teams
- Knowledge of various portfolio management accounting systems
Professional Development
- Database Management & Programming Logic and Design, CPCC, Charlotte, NC, 12/01/05
- North Carolina Pre-Licensing Course, Sea Coast Real Estate Academy, Wilmington, NC, 08/01/19
- North Carolina State Real Estate Broker License, 09/01/19
Activities
- The American Kennel Club, Active member, Actively involved in showing Cavalier King Charles Spaniels in AKC events.
- Hanover County Kennel Club, Active member, Actively involved in showing Cavalier King Charles Spaniels in AKC events.
Languages
English
Timeline
Senior Manager, Consulting Services/Pre-Sales
Gresham Technologies
06.2022 - 04.2023
Project Manager/Investment Accountant
WEDGE Capital Management, LLC
12.2006 - 01.2008
Operations Analyst
Sterling Capital Management, LLC
03.2006 - 12.2006
Assistant Vice President, Securities Operations Analyst
Columbia Management Group
07.2005 - 03.2006
Securities Operations Analyst Team Leader
Columbia Management Group
08.2000 - 07.2005
North Carolina Pre-Licensing Course -
Sea Coast Real Estate Academy
Bachelor of Science - Business Administration with an Accounting Emphasis
Wingate University