Summary
Work History
Education
Skills
Timeline
Generic

Denise L. Mello

Harrisville,Rhode Island

Summary

Professional with over 30 years’ experience in office environments. Interested in seeking new career opportunities where I can use my Administrative office skills.

Work History

Contract Analyst, Sr. Transaction Management

EDF Energy – BP Energy Retail Company Operations LLC
03.2018 - 03.2025
  • Review, and data entry, of all customer contracts into the Customer Management system on timely and accurate basis.
  • Manage all changes, renewals, drops and terminations of customer contracts.
  • Manage all EDI workflow and resolution to ensure timely and accurate data exchanges with utilities.
  • Manage all exception reports, and take necessary corrective action as required.
  • Answer customer and sales representative / broker inquiries as needed and follow through on any action required.
  • Other duties and responsibilities as may be assigned from time to time.

Contract Administrator / Operations

First Point Power, Warwick, RI
09.2016 - 03.2018
  • Work under the direction of management and assist with any reasonable task that may be expected in the management of a small business.
  • Review, and data entry, of all customer contracts into the Customer Management system on timely and accurate basis.
  • Manage all changes, renewals, drops and terminations of customer contracts.
  • Manage all EDI workflow and resolution to ensure timely and accurate data exchanges with utilities.
  • Manage all exception reports, and take necessary corrective action as required.
  • Answer customer and sales representative / broker inquiries as needed and follow through on any action required.
  • Manage all sales tax refund requests and others as requested.
  • Responsible for vouching all accounts payable invoices and associated check runs.
  • Accounts receivable management and preparation of collection files for outside counsel.
  • Ad hoc financial analyses as needed.
  • Other duties and responsibilities as may be assigned from time to time.

Contract Analyst - Level 3

TransCanada Power Marketing, Ltd, Westborough, MA
06.2006 - 08.2016
  • Review, and data entry, of all customer contracts into the Customer Management system on timely and accurate basis.
  • Manage all changes, renewals, drops and terminations of customer contracts.
  • Manage all EDI workflow and resolution to ensure timely and accurate data exchanges with utilities.
  • Manage all exception reports, and take necessary corrective action as required.
  • Answer customer and sales representative / broker inquiries as needed and follow through on any action required.
  • Ad hoc financial analyses as needed.
  • Other duties and responsibilities as may be assigned from time to time.

Education

Executive Secretarial Certificate - Secretarial / Administrative

Katharine Gibbs Business School
Providence

Skills

  • Microsoft Office
  • Utility EDI Experienced - LDC and Dual Billing Advanced
  • Ethics and integrity
  • Contract and Document review
  • Workflow management
  • Telephone etiquette
  • Confidential records
  • Verbal and written communication
  • Dispute resolution
  • Document control
  • Collaboration and teamwork
  • Time management

Timeline

Contract Analyst, Sr. Transaction Management

EDF Energy – BP Energy Retail Company Operations LLC
03.2018 - 03.2025

Contract Administrator / Operations

First Point Power, Warwick, RI
09.2016 - 03.2018

Contract Analyst - Level 3

TransCanada Power Marketing, Ltd, Westborough, MA
06.2006 - 08.2016

Executive Secretarial Certificate - Secretarial / Administrative

Katharine Gibbs Business School

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Denise L. Mello