Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Loucks

Melbourne,FL

Summary

.

Overview

2025
2025
years of professional experience

Work History

Assistant Manager

Goodwill Industries of Central Florida
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Generated repeat business through exceptional customer service.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Cash Office Clerk

Stop & Shop
  • Established productive working relationships with coworkers, fostering a positive atmosphere conducive to effective teamwork.
  • Supported store operations by providing accurate monetary change for cash registers at the beginning of each shift.
  • Facilitated seamless transaction experiences for customers through proficient use of POS systems and prompt issue resolution.
  • Collaborated with team members to create efficient work schedules, optimizing staff productivity and office workflow.
  • Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
  • Improved cash handling efficiency by implementing streamlined processes and procedures.
  • Contributed to the achievement of company goals by providing support during audits and ensuring compliance with internal controls.
  • Ensured timely deposits by efficiently processing cash receipts and preparing bank deposits on a regular basis.
  • Managed petty cash disbursements, documenting expenses thoroughly for accurate budget tracking purposes.
  • Demonstrated adaptability and flexibility in response to evolving company needs, learning new systems and processes as required.
  • Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
  • Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Entered figures using 10-key calculator to compute data quickly.
  • Supervised office inventory levels, ordering supplies as needed while adhering to budget constraints effectively.
  • Optimized cashier performance with ongoing monitoring, feedback, and constructive guidance for improvement when necessary.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.

PSR

Brevard Health Alliance
06.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.

Intake Specialist

MedFast Urgent Care
09.2022 - 06.2024
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Completed intake assessment forms and filed clients' charts.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Contributed to a reduction in client wait times by effectively managing appointment scheduling and resource allocation.
  • Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
  • Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
  • Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
  • Trained and supervised new intake staff to deliver high-quality client care.
  • Offered compassionate and attentive guidance to patients during crisis situations.
  • Assessed clients' needs and determined eligibility for intake services.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
  • Maintained accurate, up-to-date client records for reliable reference and communications.
  • Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
  • Supported office staff and operational requirements with administrative tasks.
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Maintained accurate and up-to-date client records.
  • Contributed to a positive work environment through effective teamwork and open communication among colleagues.
  • Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
  • Trained new staff members on intake procedures, contributing to a well-prepared team.
  • Improved efficiency within the department by prioritizing tasks and managing time effectively.

Surfstyle

Third Key Holder
01.2022 - 03.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Specimen Processor

BioReference Laboratories
04.2013 - 08.2021
  • Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.
  • Followed safety protocols while handling hazardous materials.
  • Played an integral role in maintaining inventory levels by regularly monitoring supplies and proactively ordering additional stock as needed.
  • Contributed to a positive workplace culture by consistently demonstrating professionalism, reliability, and adaptability under pressure.
  • Developed strong relationships with internal departments, facilitating smooth communication channels for expedited issue resolution regarding specimens or testing requirements.
  • Contributed to the accuracy of test results by promptly addressing any discrepancies or issues with specimen quality, identification, or documentation.
  • Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
  • Prepared samples for analysis by performing complex sample preparation tasks.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Adhered to laboratory safety procedures to maintain compliance with quality control standards.
  • Efficiently prepared specimens for shipment to external testing facilities, ensuring adherence to packaging guidelines and regulatory requirements.
  • Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
  • Collaborated with other laboratory staff to develop procedures that increased overall lab productivity and efficiency.
  • Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
  • Enhanced laboratory efficiency by accurately processing and labeling specimen samples.
  • Participated in lab meetings and project presentations.
  • Improved turnaround times for critical tests by prioritizing high-priority specimens.
  • Assisted in development of waste management system for biohazardous materials, enhancing laboratory safety.
  • Improved laboratory efficiency by streamlining specimen processing protocols.

Education

N/A - General Studies

Middlesex Community College
New Haven, CT

GED -

Wallingford Adult Education
Wallingford, CT
06.1997

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Workload management
  • Retail operations
  • Team building
  • Employee scheduling
  • Customer rapport
  • Recruiting and interviewing
  • Performance reviewing

Timeline

PSR

Brevard Health Alliance
06.2023 - Current

Intake Specialist

MedFast Urgent Care
09.2022 - 06.2024

Surfstyle

Third Key Holder
01.2022 - 03.2023

Specimen Processor

BioReference Laboratories
04.2013 - 08.2021

Assistant Manager

Goodwill Industries of Central Florida

Cash Office Clerk

Stop & Shop

N/A - General Studies

Middlesex Community College

GED -

Wallingford Adult Education

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Denise Loucks