Denise Lozoya
Fort Lupton,Colorado
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
AutoZone
07.2021 - Current
- Perform inventory management to avoid surplus and obsolete stocks
- Cash Handling
- Manage daily activities of sales team to meet sales objectives ( a group of over 20 people ) direct staff
- Answer customer questions ans address problems and complaint in person and via phone
- Maintain a clean and professional work place
- In the commercial department, developed a relationship with assigned accounts
- In the commercial department, I preformed outboard calls sales and visits to promote offerings
- Developed sales strategies
- Standing for 8 - 10 hour shift
Customer Service Representative
Elwood Staffing
09.2019 - 03.2020
- Leanin' Tree
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
- Took an average of 50 - 100 calls per day
Restaurant Manager
Camaron Loco
11.2014 - 10.2018
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
Associate in Early Education - Early Childhood Education
Aims Community College
Greeley, CO05.2015
Fort Lupton High School
Fort Lupton, Colorado05.2011
Skills
- Front desk
- Sales
- Key Holder
- Bilingual (Spanish)
- Customer service
- Cashiering/Cash handling
- Delivery driver experience
- Supervising experience
- Employee Scheduling
- Train Employees
- Store Opening and Closing
Timeline
Customer Service Manager
AutoZone
07.2021 - Current
Customer Service Representative
Elwood Staffing
09.2019 - 03.2020
Restaurant Manager
Camaron Loco
11.2014 - 10.2018
Associate in Early Education - Early Childhood Education
Aims Community College
Fort Lupton High School