Denise Lozoya
Summary
Proven to be a responsible and dedicated individual with excellent customer service and time management skills with the ability to learn quickly. Looking to bring these skills to Gallagher.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Commercial Lines Representative
Alliant Insurance
11.2021 - Current
- Efficiently manage a large book of business, prioritizing tasks and organizing workloads to maintain productivity levels.
- Generated quotes and proposals for clients to match individual needs.
- Maintained high client retention rates with regular follow-ups, personalized attention, and prompt resolution of issues.
- Demonstrated strong organizational, communication and time management skills while managing multiple projects.
- Create Certificates, process endorsements & renewals, scan and process incoming mail, make and answer phone calls, strong data entry skills etc.
Back of House Team Member
Chick-fil-A
02.2021 - 11.2021
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Assisted with training new BOH staff members on established processes and goals.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
Deli/Assistant Bakery Team Leader
Walmart
01.2021 - 11.2021
- Continually updated knowledge on new products or promotions to accurately inform customers about their options.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Provided excellent customer service through active listening and addressing customer needs promptly.
- Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
Licensed Life Insurance Agent
PHP Agency Inc.
05.2019 - 01.2021
- Educated clients on the importance of life insurance as part of their overall financial planning strategy.
- Met with customers to provide information about available products and policies.
- Generated leads through cold-calling, networking and other outreach methods.
- Worked effectively in fast-paced environments.
- Assisted with onboarding and orientation of new hires and developed recruiting strategies to identify qualified candidates and build network.
- Gained extensive knowledge in data entry, analysis and reporting.
Assistant Manager
McDonald's Restaurant
08.2017 - 09.2019
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
Education
Sociology
Antelope Valley College
Lancaster, CAHigh School Diploma -
Quartz Hill High School
Quartz Hill, CA05.2017
Skills
- Software Proficiency [Microsoft Office, Outlook]
- Critical Thinking
- Organizational Skills
- Time Management
- Bilingual (English and Spanish)
- Friendly and responsible nature with visitors, customers, clients, patients and staff
- Continuing education
- Fast Learner
- Hard Worker
Certification
- Life License - 2019- Current
- Property and Casualty License 2022- Current
Timeline
Commercial Lines Representative
Alliant Insurance
11.2021 - Current
Back of House Team Member
Chick-fil-A
02.2021 - 11.2021
Deli/Assistant Bakery Team Leader
Walmart
01.2021 - 11.2021
Licensed Life Insurance Agent
PHP Agency Inc.
05.2019 - 01.2021
Assistant Manager
McDonald's Restaurant
08.2017 - 09.2019
Sociology
Antelope Valley College
High School Diploma -
Quartz Hill High School