Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Denise Lucero

96 Catfish Circle, Gypsum,CO

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Client Service Representative

HR Block
01.2025 - Current
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Increased customer retention rates through personalized follow-ups and timely resolution of concerns.

Concierge

The Lodge at Vail
09.2023 - 12.2025
  • Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
  • Managed inventory control processes for retail products to reduce waste while maintaining stock availability for clients'' purchase needs.
  • Ensured a relaxing environment for guests by maintaining a clean, organized, and well-stocked reception area.
  • Improved team efficiency by effectively coordinating with therapists, management, and other staff members.
  • Boosted customer satisfaction by providing personalized recommendations for spa treatments and products.
  • Educated clients on available services, guiding them towards suitable options based on their needs and preferences.
  • Facilitated seamless communication between guests, therapists, and management to ensure smooth spa operations daily.
  • Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
  • Managed front desk by answering phones, scheduling appointments, and greeting guests.
  • Greeted guests and escorted to correct treatment rooms.
  • Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
  • Supported fitness center activities by cleaning machines, replenishing bottled water, replacing hand towels, and refilling spa water.
  • Monitored temperatures and chemicals of Jacuzzi pools to kill bacteria and maintain comfortable water temperatures.
  • Handled customer complaints to satisfy and retain guests.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.

Receptionist

Mind Springs Health
09.2020 - 01.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained confidentiality of information regarding clients and company.
  • Maintained visitor log for entering and leaving facility for security purposes.

Education

New America High School
Gypsum, CO

Skills

  • Customer support
  • Payment processing
  • Call center experience
  • Customer focus
  • File management
  • System documentation
  • Microsoft office
  • Data entry
  • Computer skills
  • Calm and professional under pressure

Languages

English, Spanish

Timeline

Client Service Representative

HR Block
01.2025 - Current

Concierge

The Lodge at Vail
09.2023 - 12.2025

Receptionist

Mind Springs Health
09.2020 - 01.2023

New America High School

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