Denise Luna
Rio Grande City,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Connexus
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Surveyor
Primoris Renewable Energy
03.2023 - 01.2024
- Enhanced project accuracy by utilizing advanced surveying equipment and software for precise measurements.
- Streamlined workflow for increased efficiency, implementing effective communication and collaboration among team members.
- Reduced costly errors by meticulously reviewing survey data and ensuring proper documentation.
- Conducted topographic surveys to support land development projects, resulting in successful completion within deadlines.
Production Associate
Tesla
12.2022 - 03.2023
- Enhanced production efficiency by streamlining assembly line processes and implementing lean manufacturing techniques.
- Reduced waste and material costs by optimizing inventory management and implementing a recycling program.
- Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
Customer Service Representative
Senture/Teleperformance
10.2021 - 12.2022
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Teller
IBC Bank
05.2021 - 08.2021
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Cashier
El Tigre
11.2019 - 03.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Daycare Teacher
RGV Kidz
08.2019 - 12.2019
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
Cashier
McDonald's
07.2019 - 09.2019
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Education
Grand Canyon University
Phoenix, AZHS Diploma -
Rio Grande City High School
Rio Grande City, TX05.2020
Skills
- Team Collaboration
- Call Documentation
- Calm and Professional
Under Pressure
- Cash Handling
- Customer Service
- Detail-Oriented
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Connexus
10.2024 - Current
Surveyor
Primoris Renewable Energy
03.2023 - 01.2024
Production Associate
Tesla
12.2022 - 03.2023
Customer Service Representative
Senture/Teleperformance
10.2021 - 12.2022
Teller
IBC Bank
05.2021 - 08.2021
Cashier
El Tigre
11.2019 - 03.2020
Daycare Teacher
RGV Kidz
08.2019 - 12.2019
Cashier
McDonald's
07.2019 - 09.2019
Education
Grand Canyon University
HS Diploma -
Rio Grande City High School
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