Denise Luther
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
8
8
years of professional experience
Work History
Operations Manager
Marshalls
07.2021 - Current
- Recruited, hired, and trained 46+ associates, developing them into productive team members.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Helped employees register for benefits programs using online portals.
- Created job descriptions on boards for vacant jobs.
Merchandising Manager
Marshalls
12.2018 - 07.2021
- Optimized store displays and appearance via strategic merchandising.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
Loss Prevention Investigator
Marshalls
01.2016 - 12.2018
- Performed security walks around store to monitor employee and customer activities.
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Audited 5 stores on weekly basis to identify deficiencies and identified potential causes.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Partnered with Federal, state, and local law enforcement agencies to prosecute all external fraud activities within assigned area.
- Worked with store management and field LP to identify ORC opportunities and create action plans to improve or eliminate those opportunities within the market.
- Managed Loss Prevention associates assigned to one or two locations.
- Assisted in conducting Business Readiness Evaluation audits with the District/Regional Auditor.
Education
Bachelor of Science - Fashion Merchandising
Kansas State University
Manhattan, KS12.2015
Skills
- Microsoft Windows
- Oracle Database Management
- Staff Management
- Microsoft Office
- Kronos
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Marshalls
07.2021 - Current
Merchandising Manager
Marshalls
12.2018 - 07.2021
Loss Prevention Investigator
Marshalls
01.2016 - 12.2018
Bachelor of Science - Fashion Merchandising
Kansas State University