Denise Maldonado
Albuquerque,NM
Summary
Highly-motivated and knowledgeable employee with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Housing Specialist Level II
Albuquerque Housing Authority
Albuquerque, NM
07.2018 - Current
- Contributed to different projects while also offering staff training as required.
- Successfully completed certifications for caseloads within specified timelines while performing management responsibilities.
- Collaborated with outside organizations to ensure access to necessary resources for our tenants.
- Demonstrated strong leadership by taking charge of Project Based Voucher contracts
- Efficiently handled an extensive caseload encompassing various housing assistance programs such as Housing Choice Vouchers(HCV), Tenant Protective(TPV), Nearly Elderly & Disabled(NEDS) and Emergency Housing Vouchers(EHV)
- Managed special programs including Single Room Occupancy (SRO) and Moderate Rehabilitation Program (MOD)
- Managed intake responsibilities for SRO & MOD’s
- Contributed to Quality Control efforts on files
- Contributed to the production of PIC and monthly reports.
- Provided support to landlords for effective use of landlord portal
- Facilitated smooth change of property ownership by effectively collaborating with landlords and property managers during sales process
Housing Specialist
Albuquerque Housing Auth.
Albuquerque, NM
11.2012 - 07.2018
- Assessed income documentation to establish tenants' eligibility for financial support
- Facilitated yearly recertification's and interims to ensure accurate rent adjustments.
- Investigated and managed complaints and problems concerning program participants and landlords until resolution.
- Developed comprehensive case material utilized in tenant/landlord hearings as an advocate for the City of Albuquerque Housing Authority
- Ensured accurate completion of documentation essential to facilitate tenant relocations
- Offered tenant referrals to external organizations
- Engaged in client interactions through both in-office appointments and home visits
- Demonstrated knowledge of Section 8 rules and regulations to determine tenant eligibility.
Claims Examiner
Blue Cross Blue Shield
Albuquerque, NM
05.2009 - 11.2012
- Facilitated the payment of claims received from members and hospitals
- Adeptly managed claims received across different regions.
Accounts Payable
Reliance Steel Company
Albuquerque, NM
09.2008 - 04.2009
- Created and managed accounts for new customers
- Maintained consistent oversight of invoicing for all products sold.
- Ensured accurate tracking of all incoming shipments and maintained an orderly warehouse.
Director of Operations
La Villa Alegre Apartments
Albuquerque, NM
04.2004 - 07.2008
- Responsible for the oversight of 375+ units and management of a community with more than 1,000 residents
- Performed thorough checks on grounds, reporting any signs of damage promptly
- Ensured timely payment of rents by regularly monitoring account balances and issuing appropriate notices
- Managed the collection of rent payments and generated receipts for documentation purposes.
Education
High School Graduate -
West Mesa High School
05.1989
Skills
- Attention to detail
- Highly structured
- Creative problem solving
- Expeditious and accurate data entry
- Utilize and work well within a multidisciplinary team
- Ability to stay calm and navigate through stressful situations
- Effective communicator
- Proficient in Microsoft Word, Excel, PowerPoint, QuickBooks, Stelplan A/P, Citrix, Tenmast Win 2, and AS-400
Language Fluency
Bi-lingual in Spanish/English
Awards Certificates
- Outstanding Employee of the Month – November 2013
- Outstanding Employee of the Month – April 2014
- Certificate of Completion –2013 & 2014
- Basic Fair Housing
- Reasonable Accommodation/Modification
- Section 504
- Smith System Defensive Driving Course
- HCV Rent Calculation Specialist 2014
- Nan McKay/Housing Choice Voucher Specialist 2016
- Civilian Crisis Intervention 2018
- American Red Cross/First Aid/CPR/AED 2018
- SEMAP Training 2021
- Cyber Awareness 2021
- Section 8 HCVP/PIC/EIV training 2021
- Reasonable Accommodation 2023
Languages
Spanish
Native/ Bilingual
Certification
- Certificate of Notary
- Smith System Defensive Driving Course
- HCV Rent Calculation Specialist
- Nan McKay/ Housing Choice Voucher Specialist
- SEMAP Training
- Section 8 HCVP/PIC/EIV Training
- Reasonable Accommodation
Accomplishments
- Outstanding Employee of the Month (November 2013 & April 2014)
References
References available upon request.
Timeline
Housing Specialist Level II
Albuquerque Housing Authority
07.2018 - Current
Housing Specialist
Albuquerque Housing Auth.
11.2012 - 07.2018
Claims Examiner
Blue Cross Blue Shield
05.2009 - 11.2012
Accounts Payable
Reliance Steel Company
09.2008 - 04.2009
Director of Operations
La Villa Alegre Apartments
04.2004 - 07.2008
High School Graduate -
West Mesa High School
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