Summary
Overview
Work History
Education
Skills
Timeline
Generic

Denise Malone

Covington,LA

Summary

  • Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records, and front desk management. Offers successful career history comprising more than 20 years.
  • Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Cashier Trainer

Walmart
10.2023 - Current
  • Trained new employees by providing knowledge of specific store tasks, policies and goals.
  • Improved communication between cashiers and other departments, fostering a more cohesive store environment.
  • Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
  • Collaborated with management to identify areas for improvement, leading to better-targeted training efforts.
  • Operated POS system to complete cash, credit and check transactions.
  • Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
  • Trained team members on cash register operation and cash handling.

Medical Receptionist

South Louisiana Ear, Nose and Throat
03.2023 - 07.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
  • Obtained payments from patients and scanned identification and insurance cards.

Patient Service Specialist

Priority Health Care
04.2021 - 10.2022
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
  • Verified patient insurance eligibility and entered patient information into system.

Patient Care Taker

Self Employed Services
02.2020 - 04.2021
  • Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships built on trust and empathy.
  • Contributed to a positive clinical environment through effective teamwork, clear communication, and a commitment to continuous learning.
  • Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
  • Enhanced the overall patient experience by anticipating needs, offering assistance proactively, and addressing concerns promptly.
  • Assisted patients with daily living activities for improved quality of life and increased independence.
  • Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
  • Increased patient adherence to prescribed treatments by educating them about their conditions and the importance of following medical advice.
  • Supported patients with mobility challenges through physical assistance and proper use of adaptive equipment.
  • Enhanced patient recovery by closely monitoring vital signs, administering medications, and following treatment plans.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Mental Health Technician

Ochsner Hospital
07.2019 - 01.2020
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
  • Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.

Mental Health Technician

Seaside Behavioral Hospital
07.2018 - 12.2019
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Managed crisis situations effectively, ensuring safety of all involved.

Patient Service Representative

Dr. Ross & Dr. Goodwin ENT
05.2014 - 11.2017
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Took copayments and compiled daily financial records.
  • Balanced deposits and credit card payments each day.
  • Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Facilitated communication between patients and various departments and staff.

Education

No Degree - Nursing

Delgado Community College
New Orleans, LA

High School Diploma -

John Ehret High School
Marrero, LA
05.1991

Skills

  • Data Entry
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Customer Service
  • Appointment Scheduling
  • Medical terminology knowledge
  • Front Desk Operations
  • Telephone Etiquette
  • Patient Registration
  • HIPAA Compliance
  • Electronic Medical Records

Timeline

Cashier Trainer

Walmart
10.2023 - Current

Medical Receptionist

South Louisiana Ear, Nose and Throat
03.2023 - 07.2023

Patient Service Specialist

Priority Health Care
04.2021 - 10.2022

Patient Care Taker

Self Employed Services
02.2020 - 04.2021

Mental Health Technician

Ochsner Hospital
07.2019 - 01.2020

Mental Health Technician

Seaside Behavioral Hospital
07.2018 - 12.2019

Patient Service Representative

Dr. Ross & Dr. Goodwin ENT
05.2014 - 11.2017

No Degree - Nursing

Delgado Community College

High School Diploma -

John Ehret High School

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Denise Malone