Denise Marcum

• E-file Garnishments, Answers, Turnover orders, and Dismissals.
• Managed accounts, ensuring accuracy and adherence to deadlines for legal proceedings.
• Maintained strong relationships with internal counsel resources to facilitate seamless collaboration.

• Contacted Employers, Bank, and Courts regarding receipt of garnishments documents and payments.
• Resolved complex customer inquiries, ensuring timely and effective solutions.
• Collaborated with cross-functional teams to enhance escalation processes and improve service delivery.
• Analyzed customer feedback to recommend operational improvements.
• Developed training materials for staff, fostering knowledge sharing and skill development.
• 
  

Key Responsibilities

• Utilized advanced skip tracing tools to locate and verify consumer employment, bank accounts, and addresses to support garnishment and legal collection efforts.
• Conducted detailed research using platforms such as TLO and Accurint to ensure accuracy and compliance.
• Maintained high productivity while working independently and meeting performance goals.
• Demonstrated strong computer proficiency, including navigation of online databases and Microsoft Office applications.
• Communicated effectively with internal teams to support case progression and resolution.