Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Open To Work

Denise Marcum

Legal Specialist
DEARBORN HEIGHTS,MI

Work Preference

Job Search Status

Open to work

Desired Job Title

Legal SpecialistSkip TracerEscalation SpecialistCall Center RepresentativeCustomer Service Representative

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid
Location: DEARBORN HEIGHTS, MI, USDetroit, MI
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offHealthcare benefitsPersonal development programsTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work week

Summary

Experienced Legal Specialist skilled in client communications and collaborative problem-solving. Adept at conducting thorough legal research, ensuring regulatory compliance, and facilitating training sessions that enhance staff understanding of legal protocols and data privacy.

Overview

20
20
years of professional experience

Work History

Legal Specialist

Midland Credit Management
Troy, MI
10.2012 - Current
  • E-file Garnishments, Answers, Turnover orders, and Dismissals.
  • Managed accounts, ensuring accuracy and adherence to deadlines for legal proceedings.
  • Maintained strong relationships with internal counsel resources to facilitate seamless collaboration.

Escalation Specialist

Midland Credit Management
Troy, MI
2019 - 2022
  • Contacted Employers, Bank, and Courts regarding receipt of garnishments documents and payments.
  • Resolved complex customer inquiries, ensuring timely and effective solutions.
  • Collaborated with cross-functional teams to enhance escalation processes and improve service delivery.
  • Analyzed customer feedback to recommend operational improvements.
  • Developed training materials for staff, fostering knowledge sharing and skill development.

Skip Tracer

Midland Credit Management
10.2003 - 02.2012

Key Responsibilities

  • Utilized advanced skip tracing tools to locate and verify consumer employment, bank accounts, and addresses to support garnishment and legal collection efforts.
  • Conducted detailed research using platforms such as TLO and Accurint to ensure accuracy and compliance.
  • Maintained high productivity while working independently and meeting performance goals.
  • Demonstrated strong computer proficiency, including navigation of online databases and Microsoft Office applications.
  • Communicated effectively with internal teams to support case progression and resolution.

Education

No Degree - Early Childhood Care And Education

Oakland Community College, Bloomfield Hills, MI

High School Diploma -

Southfield-Lathrup Senior High School, Lathrup Village, MI
06-1990

Skills

  • Client communications
  • Document review
  • Security protocols
  • Document management
  • Data privacy
  • Dispute resolution
  • Office administration
  • Proficient in MS office
  • Document filing

Timeline

Legal Specialist - Midland Credit Management
10.2012 - Current
Skip Tracer - Midland Credit Management
10.2003 - 02.2012
Escalation Specialist - Midland Credit Management
2019 - 2022
Oakland Community College - No Degree, Early Childhood Care And Education
Southfield-Lathrup Senior High School - High School Diploma,
Denise MarcumLegal Specialist