Denise Mariscal
Pomona,CA
Summary
Responsible, friendly, highly-motivated employee that makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Strong work ethic, adaptability, and desire to take on new challenges. Works effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Cheerleading Coach
Azusa Unified School District
Azusa, CA
07.2023 - Current
- Demonstrated appropriate cheerleading techniques and safety measures to students.
- Created and implemented an effective training program for team members.
- Organized weekly practice sessions, competitions, and other events related to cheerleading.
- Assisted with fundraising efforts for equipment purchases or travel expenses.
- Built strong media and community relationships through positive interaction and communication in support of sports program.
- Managed off-campus events, community programs and team pep rallies.
Shift Lead
Chick-fil-A
Azusa, CA
09.2021 - Current
- Monitored employee performance and provided feedback on areas for improvement.
- Handled cash register transactions accurately while providing excellent customer service.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Implemented company policies consistently across all shifts.
- Supervised staff during shift changes and ensured transition went smoothly.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
Cheer Coach Volunteer
Azusa Unified School District
Azusa, CA
06.2021 - 06.2023
- Developed, implemented and monitored practice plans for cheerleading squads.
- Evaluated individual skills and provided feedback to enhance performance levels.
- Managed budgets for supplies, uniforms and travel expenses related to competitions.
- Coordinated fundraising efforts to cover costs associated with participation in events or competitions.
- Created detailed reports on team progress, which included data on skill development, attendance records and competition results.
- Developed strategies to improve morale among team members while promoting unity within the group.
Waiter
Cafe Las Pupusas Dining & Brews
San Dimas, CA
04.2019 - 04.2020
- Greeted guests and answered questions about menu items.
- Provided excellent customer service to ensure repeat customers.
- Took orders from patrons accurately and efficiently.
- Brought food and beverages to tables in a timely manner.
- Checked with customers to ensure that they were enjoying their meals.
- Assisted with setting up the dining area before shift began.
- Followed all safety and sanitation regulations when handling food or drinks.
- Ensured all dishes were prepared according to recipe standards.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Informed customers of daily specials in an engaging manner.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Assisted cooks by prepping ingredients for meals prior to service times.
Education
Nursing
Citrus College
Glendora, CA06.2026
Associate of Science - Business
Citrus College
Glendora, CA06.2023
High School Diploma -
Azusa High School
Azusa, CA06.2021
Skills
- Safety Awareness
- Relationship Building
- Customer Service
- Food Safety
- Professional Telephone Manner
- Solid Problem Solver
- Active Listener
- Management
- Adaptability
- Strong Work Ethic
Timeline
Cheerleading Coach
Azusa Unified School District
07.2023 - Current
Shift Lead
Chick-fil-A
09.2021 - Current
Cheer Coach Volunteer
Azusa Unified School District
06.2021 - 06.2023
Waiter
Cafe Las Pupusas Dining & Brews
04.2019 - 04.2020
Nursing
Citrus College
Associate of Science - Business
Citrus College
High School Diploma -
Azusa High School