Denise Marlatt
Ammon,ID
Summary
Experienced in efficiently coordinating up to 50 weekly procedures for a team of six skilled surgeons in a fast-paced ophthalmology practice. Proficient in verifying coverage, securing necessary authorizations, and ensuring prompt payment collection. Adept at streamlining administrative processes to optimize operational efficiency and enhance patient satisfaction.
Overview
19
19
years of professional experience
Work History
Surgery Scheduler
Premier Eye Care of Eastern Idaho
10.2022 - Current
- Educated patients about surgeries and provided treatment plan documentation.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Checked patients in and out and collected payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and obtained pre-authorizations.
- Coordinated with facilities to set up surgeries for 6 Ophthamologists.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
Duty Aide
Bonneville Joint School District 93
01.2020 - 10.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Cared for children ages 6 to 12 in nurturing and age-appropriate ways
- Set and enforced rules to maintain children's safety and created a welcoming, caring environment for all children
- Instructed children in activities to promote gross and fine motor skills
- Used positive reinforcement techniques to promote patience and other good behaviors in children
- Created a safe and engaging learning environment for groups of diverse children with various learning styles
- Worked with children individually and in groups to teach social, communitive, and problem-solving skills
- Observed children to proactively identify emotional or physical development issues and worked with supervisors to address concerns
Aerobic Instructor
Bayouland YMCA
01.2014 - 01.2016
- Established classes to effectively match the skill and learning levels of all participants
- Enhanced client experience by maintaining motivational and supportive culture
- Managed group fitness classes of up to 20 members
- Cultivated positive relationships with participants by interacting with group during fitness classes
- Encouraged participation and increased enjoyment with fun routines and music accompaniment
- Provided guidance and inspiration to class members and recommended additional fitness resources
Customer Service Representative
The Roomstore
01.2006 - 01.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered a constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
- Collected customer feedback and made process changes to exceed customer satisfaction goals
Education
Eastern Gateway Community College - Intro to business, Microeconomics, Computer Applications, English Comp. 1, Principles to Marketing, and Intro to US Healthcare System
Eastern Gateway Community College
Steubenville, OH05.2019
Diploma - undefined
Timberline Highschool
Washington, State01.2004
Skills
- Time Management
- Social Perceptiveness
- Documentation
- Physical Development
- Coordination and Teamwork
- Pre-authorization management
- Verifying insurance
- Educating patients
- Office workflow support
- Following up with patients
- Calendar management
- Documentation scanning
- Insurance pre-certifications
- HIPAA compliance
Timeline
Surgery Scheduler
Premier Eye Care of Eastern Idaho
10.2022 - Current
Duty Aide
Bonneville Joint School District 93
01.2020 - 10.2020
Aerobic Instructor
Bayouland YMCA
01.2014 - 01.2016
Customer Service Representative
The Roomstore
01.2006 - 01.2007
Diploma - undefined
Timberline Highschool
Eastern Gateway Community College - Intro to business, Microeconomics, Computer Applications, English Comp. 1, Principles to Marketing, and Intro to US Healthcare System
Eastern Gateway Community College
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