Denise Marshall

Expanded skillset by participating in continuing education opportunities, staying current on industry trends and best practices pertaining to emergency department operations.

• Assisted in meeting regulatory requirements by maintaining accurate data entry in electronic systems and complying with HIPAA guidelines for confidentiality of protected health information.
• Increased efficiency of the emergency department by managing supplies inventory, ordering necessary items, and maintaining organized storage areas.
• Upheld a positive work environment through consistent professionalism, punctuality, and dedication to the emergency department unit secretary role.

• Ensured a well-organized emergency department by maintaining up-to-date patient charts, tracking bed availability, and coordinating room assignments.
• Enhanced patient flow by efficiently managing the registration process and maintaining accurate patient records.
• Supported quality patient care by serving as a liaison between patients, families, and healthcare providers to address concerns or questions.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Organized and maintained patient chart filing system to promote quick data finding for staff
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Registered and verified patient records before triage with most up-to-date information.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Maintained patient confidentiality in line with HIPAA regulations.
• Enhanced office productivity by handling high volume of callers per day.
• Provided information for patient admissions and discharges to foster timely processing.
• Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
• Managed incoming calls and directed to appropriate department.
• Coordinate EMTLA/Higher-level of care transfers
• Coordinate/Arrange patient transportation
• Answered over 50 customer calls daily

• Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
• Took copayments and compiled daily financial records.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Developed and implemented customer service policies and procedures.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
• Entered patient demographic and insurance data into electronic medical record system.
• Verified insurance eligibility and coverage for patients.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Assisted patients in filling out check-in and payment paperwork.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.

• Contributed to revenue growth by identifying opportunities for additional services or insurance billing adjustments.
• Provided exceptional customer service by promptly responding to inquiries from patients, family members, and other healthcare professionals.
• Maintained up-to-date knowledge of healthcare policies and regulations, applying this expertise to accurately process registrations and documentation.
• Reduced registration wait times by streamlining the check-in process and implementing effective time management strategies.
• Analyzed accounts, responded to various registration inquiries and resolved issues.
• Maintained patient confidentiality, adhering to HIPAA regulations while handling sensitive personal and financial information.
• Performed various clerical duties supporting emergency department operations.
• Assisted in decreasing billing errors by diligently verifying insurance coverage and obtaining necessary authorizations.
• Managed challenging situations involving distressed or uncooperative patients with empathy and professionalism.
• Managed high-stress situations with professionalism, ensuring timely registration for critically ill or injured patients seeking emergency care.
• Ensured accuracy of electronic health records by meticulously reviewing data input for potential errors or inconsistencies before submission.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Registered and verified patient records before triage with most up-to-date information.
• Conducted patient intake interviews, recording and documenting relevant information.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Updated reports, managed accounts, and generated reports for company database.
• Created, maintained and updated filing systems for paper and electronic documents.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Coordinated special projects and managed schedules.
• Managed office operations while scheduling appointments for department managers.
• Assisted with regulatory issues such as compliance.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Improved marketing to attract new customers and promote business.
• Onboarded new employees with training and new hire documentation.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Facilitated the resolution of complex issues by employing critical thinking skills and engaging in collaborative problem-solving with team members.
• Increased overall customer satisfaction with regular follow-ups, addressing concerns promptly, and providing tailored solutions.

• Facilitated group and individual therapy in outpatient setting.
• Kept accurate and detailed records to track and document client progress.
• Coordinated care with other professionals to provide clients with comprehensive support.
• Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
• Supported aftercare planning for continued recovery after treatment.
• Provided counseling and support to clients with drug and alcohol abuse issues.
• Monitored client progress to make necessary adjustments for client success.
• Developed individual treatment goals based on history and diagnosis.
• Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
• Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Provided supervision and mentorship to counseling interns, fostering professional development within the field of addiction treatment.
• Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
• Led educational workshops on addiction prevention and awareness, promoting community understanding of substance abuse issues.
• Answered phone calls and answered questions from potential customers.
• Acted as first point of contact and set appointments for prospective clients.
• Handled complaints and questions, and re-directed calls to other team members.
• Assisted in training new staff members on scheduling software, company policies, and best practices for exceptional customer service.
• Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
• Coordinated with healthcare providers to address co-occurring mental health disorders in conjunction with addiction treatment efforts.
• Improved patient adherence to aftercare programs, providing consistent follow-up support and resources.
• Expanded community mental health resources by coordinating outreach events, workshops, and presentations to increase awareness and reduce stigma.
• Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
• Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health.