Denise Martin

• Evaluated Express claims, averaging over 300 claim closures monthly, to determine loss, coverage, and exposure.
• Achieved timely and cost-effective claim resolution through settlements or denials.
• Managed high-volume, low-exposure claims, ensuring efficient processing and resolution.
• Demonstrated strong analytical skills, effective prioritization, and exceptional customer service.

• Determined claim value and reviewed medical reports in preparation for settlements and negotiations regarding bodily injury claims.
• Provided stellar customer service by communicating with all parties involved to gather necessary information for claim processing.
• Negotiated bodily injury claims with claimants and medical facilities.
• Investigated complex losses and coverage through interviews, recorded statements, and analysis of supporting claim evidence.
• Determined liability for complex claims using LAT and appropriate investigation methods, while negotiating claims with adverse carriers and attorneys.
• Ensured correct reserves were set for appropriate exposures and issued property and medical payments in a timely manner.

• Investigated complex losses and coverage through interviews, recorded statements, and analysis of supporting claim evidence to effectively bring claims to closure.
• Communicated with insureds, claimants, attorneys, and other parties to gather information regarding coverage and liability while providing stellar customer service.
• Identified fraudulent claims and collaborated with GEICO’s Special Investigation Unit, preventing financial loss to the company.
• Determined liability for complex claims using CRM and Claims IQ, and negotiated settlements with adverse carriers and attorneys.
• Ensured correct reserves were opened for the right exposures and issued property and medical payments in a timely manner.

• Provided support directly to the CEO of the company.
• Handled sensitive information with the utmost confidentiality on a daily basis.
• Maintained calendars, coordinated travel arrangements, meetings, expense reports and correspondence.
• Analyze inbound documents for each life insurance agent and made sure each agent license was update.
• Manage the company’s virtual call center and agents.

• Provided support to all levels of office and staff with professionalism.
• Managed office, ordered office supplies, maintained office equipment and make bank deposit runs.
• Maintained calendars, coordinated travel arrangements, meetings, expense reports and correspondence.
• Filling insurance claims for local customers while providing high level of customer service.
• Answered and screened phone calls and assisted clients with inquiries.