Denise Martin
Callahan
Summary
With a diverse background encompassing roles such as store manager, machine operator, assistant manager, cashier, server, and circuit board assembly, I have gained valuable experience in various industries. As a dedicated student, I honed my computer skills and became proficient in using Excel, PowerPoint, and other Office applications, as well as excelling in data entry. Now, equipped with a wide range of experiences, I am eager to embark on a fulfilling career. Whether it aligns with my past experiences or presents new challenges, I am highly motivated to learn and possess a natural aptitude for training. Additionally, I am authorized to work in the US for any employer.
Overview
36
36
years of professional experience
Work History
Scheduling and Staffing Administrator
Lowe's Home Improvement
04.2024 - Current
- Coordinated recruitment efforts, enhancing efficiency of hiring processes.
- Managed candidate communications to improve application experience.
- Streamlined onboarding procedures for reducing time to productivity.
- Supported HR team, resulting in seamless integration of new hires.
- Facilitated background checks to ensure compliance with company policies.
- Scheduled interviews, creating organized and timely recruitment process.
- Improved data accuracy by maintaining meticulous records of candidate information.
- Assisted in creating job postings, attracting qualified candidates.
- Maintained database of applicants for optimizing talent pool.
- Collaborated with hiring managers to align staffing needs with business goals.
- Ensured adherence to employment laws, mitigating legal risks.
- Processed new hire paperwork to complete onboarding process efficiently.
- Conducted initial candidate screenings, identifying best-fit candidates.
- Supported HR events, contributing to positive employer branding.
- Coordinated temporary staffing needs, ensuring operational continuity.
- Assisted with payroll inquiries, providing accurate information to employees.
- Developed training materials for educating new hires on company policies.
- Provided support to employees regarding benefits enrollment, timesheet submission, and other HR-related inquiries.
- Improved overall candidate experience by providing timely feedback and clear communication throughout the hiring process.
- Coordinated interviews between candidates and hiring managers, resulting in a streamlined interview process for both parties.
- Maintained detailed records of all recruitment activities, facilitating ongoing evaluation of staffing processes and procedures.
- Managed high-volume job postings, ensuring accurate and up-to-date information on various job boards.
- Established strong rapport with temporary workers while managing their assignments effectively.
- Increased employee retention by conducting thorough onboarding sessions for new hires.
- Ensured compliance with employment laws and regulations through diligent recordkeeping and staying informed on current legislation updates.
- Streamlined the hiring process by implementing an efficient applicant tracking system.
- Partnered closely with Hiring Managers to understand their specific requirements and priorities thus aligning best-fit candidates accordingly.
- Organized successful career fairs, connecting qualified candidates with available positions within the organization.
- Supported internal promotions and transfers by identifying suitable opportunities for existing employees seeking career growth within the organization.
- Reduced time-to-fill for open positions by proactively sourcing and screening candidates.
- Conducted comprehensive background checks for potential hires, ensuring company compliance with industry regulations.
- Facilitated smooth employee offboarding processes by conducting exit interviews and providing necessary support during the transition.
- Wrote and posted job descriptions on Workday.
Store Manager
Circle K
04.2024 - Current
- Daily running of c-store/truck stop
- Daily paperwork, scheduling, cash deposits, ordering inventory, stocking
- Giving and training others to give a great customer experience to my customers
- Hiring, terminating, making sure sales growth is always happening
Front End Manager/Cash Office Admin
Lowe's Home Improvement
11.2020 - 03.2022
- Managing front end and helping with customer expectations
- Helping customers handle any problems they may have with purchases or services
- Setting up and closing down all cash areas for daily business
- Staff cash register areas for best customer service
- Schedule necessary breaks and lunches
- Train and mentor cashiers and customer service associates
- Down stocking and replenishing inventory
- Assisting with customer complaints and all other types of customer service
- Fulfilling internet orders and phone sales
- Counting daily cash and check intakes
- Accounting for all cash in the store
- Preparing and transmitting daily deposit
- Putting together daily paperwork and reports
Warehouse Worker
Amazon.com
08.2018 - 02.2020
- Worked as a fulfillment stower
Server
Waxy O'Connor's Irish Pub
06.2012 - 09.2012
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Inform customers of daily specials
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
Hostess/server
Waxy O'Connor's Irish Pub
05.2012 - 09.2012
- Greet guests and seat them at tables or in waiting areas
- Provide guests with menus
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
- Answer telephone calls and respond to inquiries or transfer calls
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Inform patrons of establishment specialties and features
- Receive and record patrons' dining reservations
- Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service
- Order or requisition supplies and equipment for tables and serving stations
- Plan parties or other special events and services
- Perform marketing and advertising services
Assistant Manager
Nouria Energy
11.2010 - 08.2012
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
- Sell tickets and other items to customers
- Process merchandise returns and exchanges
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Calculate total payments received during a time period, and reconcile this with total sales
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
- Sort, count, and wrap currency and coins
- Supervise others and provide on-the-job training
- Compute and record totals of transactions
- Issue trading stamps, and redeem food stamps and coupons
- Pay company bills by cash, vouchers, or checks
- Scheduling for employees
- Banking
- Reports and paperwork
- Interviews and hiring/firing employees
- Doing what needed to be done when manager was absent from job
Machine Operator
American Pad and Paper
03.1995 - 12.2001
- Examine completed work to detect defects and verify conformance to work orders, and adjust machinery as necessary to correct production problems
- Start machines and move controls to regulate tension on pressure rolls, to synchronize speed of machine components, and to adjust temperatures of glue or paraffin
- Install attachments to machines for gluing, folding, printing, or cutting
- Observe operation of various machines to detect and correct machine malfunctions such as improper forming, glue flow, or pasteboard tension
- Stamp products with information such as dates, using hand stamps or automatic stamping devices
- Place rolls of paper or cardboard on machine feed tracks, and thread paper through gluing, coating, and slitting rollers
- Fill glue and paraffin reservoirs, and position rollers to dispense glue onto paperboard
- Cut products to specified dimensions, using hand or power cutters
- Monitor finished cartons as they drop from forming machines into rotating hoppers and then into gravity feed chutes, in order to prevent jamming
- Disassemble machines to maintain, repair, or replace broken or worn parts, using hand or power tools
- Lift tote boxes of finished cartons, and dump cartons into feed hoppers
Circuit Board Assembler
Luminescent Systems
06.1989 - 11.1994
- Assemble electrical or electronic systems or support structures and install components, units, subassemblies, wiring, or assembly casings, using rivets, bolts, soldering or micro-welding equipment
- Inspect or test wiring installations, assemblies, or circuits for resistance factors or for operation and record results
- Adjust, repair, or replace electrical or electronic component parts to correct defects and to ensure conformance to specifications
- Clean parts, using cleaning solutions, air hoses, and cloths
- Read and interpret schematic drawings, diagrams, blueprints, specifications, work orders, or reports to determine materials requirements or assembly instructions
- Mark and tag components so that stock inventory can be tracked and identified
- Position, align, or adjust workpieces or electrical parts to facilitate wiring or assembly
- Pack finished assemblies for shipment and transport them to storage areas, using hoists or handtrucks
- Confer with supervisors or engineers to plan or review work activities or to resolve production problems
- Explain assembly procedures or techniques to other workers
- Measure and adjust voltages to specified values to determine operational accuracy of instruments
- Fabricate or form parts, coils, or structures according to specifications, using drills, calipers, cutters, or saws
- Drill or tap holes in specified equipment locations to mount control units or to provide openings for elements, wiring, or instruments
- Complete, review, or maintain production, time, or component waste reports
- Paint structures as specified, using paint sprayers
- Distribute materials, supplies, or subassemblies to work areas
Education
Bachelor's - Business Management
University of Phoenix
Jacksonville, FL05.2017
Associate - Psychology
University of Phoenix
Bedford, MA04.2012
High School Diploma -
West Seneca West Sr. High School
West Seneca, NY06.1983
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Staff management
- Staff supervision
- Employee scheduling
- Work Planning and Prioritization
- Documentation and reporting
- Relationship building and management
- Strategic thinker
- Team development
- Payroll management
- Accurate money handling
- Bank deposit procedures
- Loss prevention
- Bank and safe deposits
- Operational efficiency
- Inventory oversight
- Loss prevention procedures
- Strategic planning
- Performance reviews
- Sales analysis
- Sales coaching
- Maximizing profitability
- Flexible schedule
- Sales promotions
- Leading staff meetings
- Vendor management
- Merchandise planning
- Delegating work
- Advertising and marketing
- Personnel development
- Project management
- Special events
- Employee terminations
- Talent recruitment
- Culture development
- Process improvements
- Risk management
- Hourly shift management
- Promotional planning
- Budget development
- Database management
- Security system monitoring
- Mathematical aptitude
- Budget administration
- Root-cause analysis
- Partnership building
- Program implementation
- Report generation
- Verbal and written communication
- Team building
Timeline
Scheduling and Staffing Administrator
Lowe's Home Improvement
04.2024 - Current
Store Manager
Circle K
04.2024 - Current
Front End Manager/Cash Office Admin
Lowe's Home Improvement
11.2020 - 03.2022
Warehouse Worker
Amazon.com
08.2018 - 02.2020
Server
Waxy O'Connor's Irish Pub
06.2012 - 09.2012
Hostess/server
Waxy O'Connor's Irish Pub
05.2012 - 09.2012
Assistant Manager
Nouria Energy
11.2010 - 08.2012
Machine Operator
American Pad and Paper
03.1995 - 12.2001
Circuit Board Assembler
Luminescent Systems
06.1989 - 11.1994
Bachelor's - Business Management
University of Phoenix
Associate - Psychology
University of Phoenix
High School Diploma -
West Seneca West Sr. High School
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