Denise Martin- Gonzalez
Medical Assistant
SALT LAKE CITY,Utah
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
21
21
years of professional experience
Work History
Medical Assistant
SLCC- Center for Health and Counseling
03.2023 - Current
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Assist with pap smears.
- Administer vaccine.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Empowered patients through education on self-management techniques for chronic conditions.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved clinical workflow with introduction of electronic health records system.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Assistant
Dignity Health
04.2021 - 12.2022
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Vaccine for children and adults
- Set up for pap smear
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Improved clinical workflow with introduction of electronic health records system.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
Medical Assistant Technician
Community Memorial Hospital
03.2005 - 01.2021
- Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.
- set up and assist for pap smears.
- Administer Vaccines for children and adults.
- Prepared examination rooms and sterilized equipment according to strict guidelines, ensuring a safe environment for patient care delivery.
- Provided compassionate support to patients during difficult times, offering a listening ear and empathetic approach to care delivery.
- Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
- Provided support during minor surgical procedures by preparing instruments, ensuring sterile conditions were maintained throughout the process.
- Promoted a positive work environment by fostering collaboration among team members and addressing any workplace conflicts promptly and professionally.
- Maintained compliance with all relevant regulations and standards by staying current on industry updates and incorporating new knowledge into daily practice.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed phlebotomy procedures accurately and efficiently, minimizing patient discomfort during blood draws.
- Assisted in the administration of vaccinations and immunizations, contributing to public health efforts within the community.
- Managed inventory of medical supplies, monitoring stock levels and placing orders as necessary to maintain optimal clinic operations.
- Facilitated referrals to specialist providers when necessary, expediting access to advanced care options for patients in need.
- Implemented efficient systems for organizing medical records, improving access to patient information and reducing the potential for errors in documentation.
- Collaborated with physicians to develop personalized treatment plans for patients, improving overall health outcomes.
- Streamlined appointment scheduling and follow-ups, resulting in improved patient satisfaction and timely care delivery.
- Assisted with billing processes by verifying insurance coverage information for patients prior to service delivery or submitting claims after appointments have been completed successfully.
- Improved communication between clinical staff members through effective coordination of schedules and task delegation.
- Ensured timely processing of laboratory samples by accurately labeling specimens and completing required documentation prior to submission.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Lead position took care of schedule for the staff and providers.
Medical Assistant
Las Islas Family Medical Group
12.2003 - 02.2005
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
Education
High School Diploma -
Reno Nevada High School
Sparks, NVMedical Assistant
CET
Oxnard, CASkills
- Medical terminology knowledge
- Customer service
- Patient scheduling
- HIPAA compliance
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- Procedure assistance
- Electronic health records
- CPR
- Immunization administration
- Phlebotomy techniques
Fluent in Spanish
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Appointment setting
- Medical supply inventory
- Sterile technique
- Inventory and supply management
- OB/GYN procedures
- Simple dressings
- Payment collection
- Emergency response preparedness
- Lab equipment operation
- Electrocardiographic rhythm recognition
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
SLCC- Center for Health and Counseling
03.2023 - Current
Medical Assistant
Dignity Health
04.2021 - 12.2022
Medical Assistant Technician
Community Memorial Hospital
03.2005 - 01.2021
Medical Assistant
Las Islas Family Medical Group
12.2003 - 02.2005
High School Diploma -
Reno Nevada High School
Medical Assistant
CET
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