Denise Martinez
Office Administrator
Pflugerville,Tx
Summary
Personable Office Administrator with 25 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
18
18
years of professional experience
Work History
Office Administrator/Receptionist
Austin Generator Service
08.2022 - 01.2024
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information. Corresponded with customers through email, telephone, or postal mail.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity by copying, faxing, and filing documents.
- Supported staff with calendar management, meeting coordination, travel arrangements, and PTO requests. Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Counted, verified and handled bank deposits.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Created informative welcome packets for new employees containing essential information about company culture, policies, benefits, and expectations.
- Own employee recognition for birthdays and AGS anniversaries.
- Kept reception area clean and neat to give visitors positive first impression.
Field Operations Administrative Assistant
Powerhouse Electrical Services
12.2016 - 08.2022
- Coordinated with subcontractors to ensure timely completion of work orders and meet client expectations
- Assisted in managing and organizing the documentation and paperwork related to field operations, ensuring easy access and retrieval for future reference
- Ensured accurate payment distribution for sub-contractors by diligently reviewing pay vouchers.
- Improved invoice processing efficiency by implementing an organized filing system and streamlining data entry tasks.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and adjustments.
- Confirmed appointments, communicated with clients, and updated client records.
- Aided field service team by executing daily schedules, field plans, and document status of their requests to improve overall service.
- Provided administrative support to staff members by handling correspondence, and managing office supplies inventory.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Responded to emails and messages to relevant personnel without delay.
Patient Service Representative
Texas Oncology
08.2005 - 09.2016
- Verified patient insurance benefits and obtained authorizations for chemotherapy drugs, Cat Scans, Echocardiograms, and referrals from primary care doctors
- Completed chart audits to verify patient information was up to date such as insurance, PCP referrals and authorizations were valid, and to alert any balances due
- Consulted patients regarding their insurance benefits as well as any outstanding balances owed
- Made payments arrangements with patient for outstanding balances due
- Worked in A/R department collecting payments, filed claims to insurance companies, worked on denials/ appeals
- Contacted insurance companies to follow up on pending claims/appeals/denials
- Enter all office/ chemotherapy charges
- Prepared the weekend hospital ticket for the MD on call
- Sorted mail, answered multi-line phone, scheduled patient appointments
- Scanned and attached incoming medical records
- Greeted patients and covered as a float as needed in different areas in the office.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Contributed to the resolution of billing disputes by working closely with insurance companies and patients to clarify charges and payment expectations.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
Education
Administrative Assistant Certificate - Administrative Assistance And Secretarial Science
Austin Business College
Austin, TX06.1995
High School Diploma -
UT Annex Building
Austin, TX02.1990
Skills
- Administrative/Receptionist Support
- Customer Service / Medical Office Experience
- Meeting Coordination
- Document Scanning
- Managing Office Supply Inventory
- File Organization
- Schedule and Calendar Management
- Medical Billing, Records, Scheduling
- Insurance Verification and Authorization
- Microsoft Excel
- Microsoft Word
- Google Sheets
Timeline
Office Administrator/Receptionist
Austin Generator Service
08.2022 - 01.2024
Field Operations Administrative Assistant
Powerhouse Electrical Services
12.2016 - 08.2022
Patient Service Representative
Texas Oncology
08.2005 - 09.2016
Administrative Assistant Certificate - Administrative Assistance And Secretarial Science
Austin Business College
High School Diploma -
UT Annex Building
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