Denise Martinez
Pueblo,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Member Service Representative II
Ent Credit Union
07.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
Bank Teller
Legacy Bank
06.2020 - 07.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Assistant Manager
Mr. Money Pawn Shop
09.2014 - 06.2020
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maximized profits through careful pricing strategies based on market trends and customer demand.
- Organized regular workshops for employees to enhance their understanding of industry rules, regulations, and best practices.
- Implemented employee training programs to improve product knowledge, customer service skills, and upselling abilities among staff members.
- Optimized store layout to showcase high-value items prominently while keeping less popular merchandise readily available for browsing customers'' convenience.
- Developed strong relationships with local law enforcement, ensuring compliance with all regulations in the buying, selling, and pawning of goods.
- Enhanced customer satisfaction by efficiently appraising items and offering fair loan values.
Assistant Store Manager
Dollar General
10.2011 - 09.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
GED -
East HighSchool
Pueblo, CO02.1996
Skills
- Customer Service
- Financial Transactions
- Call center experience
- Banking knowledge
- Product Sales
- Calm and Professional Under Pressure
- Problem Resolution
- Money handling abilities
Timeline
Member Service Representative II
Ent Credit Union
07.2022 - Current
Bank Teller
Legacy Bank
06.2020 - 07.2022
Assistant Manager
Mr. Money Pawn Shop
09.2014 - 06.2020
Assistant Store Manager
Dollar General
10.2011 - 09.2014
GED -
East HighSchool