Denise Martinez
Pueblo,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Member Service Representative II
Ent Credit Union
Pueblo, CO
07.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
Bank Teller
Legacy Bank
Pueblo, CO
06.2020 - 07.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
Assistant Manager
Mr. Money Pawn Shop
Pueblo, CO
09.2014 - 06.2020
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maximized profits through careful pricing strategies based on market trends and customer demand.
- Organized regular workshops for employees to enhance their understanding of industry rules, regulations, and best practices.
- Implemented employee training programs to improve product knowledge, customer service skills, and upselling abilities among staff members.
- Optimized store layout to showcase high-value items prominently while keeping less popular merchandise readily available for browsing customers'' convenience.
- Developed strong relationships with local law enforcement, ensuring compliance with all regulations in the buying, selling, and pawning of goods.
- Enhanced customer satisfaction by efficiently appraising items and offering fair loan values.
Assistant Store Manager
Dollar General
Pueblo, CO
10.2011 - 09.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
GED -
East HighSchool
Pueblo, CO02.1996
Skills
- Customer Service
- Financial Transactions
- Call center experience
- Banking knowledge
- Product Sales
- Calm and Professional Under Pressure
- Problem Resolution
- Money handling abilities
Timeline
Member Service Representative II
Ent Credit Union
07.2022 - Current
Bank Teller
Legacy Bank
06.2020 - 07.2022
Assistant Manager
Mr. Money Pawn Shop
09.2014 - 06.2020
Assistant Store Manager
Dollar General
10.2011 - 09.2014
GED -
East HighSchool