Denise Martinez
San Antonio,TX
Summary
Results-oriented Medical Records Coordinator successful at overseeing office operations, projects and medical records. Knowledgeable about working with paper and electronic records. Seeking to bring [Number] years of experience to long-term position. Medical Records Clerk highly skilled in maintaining records in accordance with established procedures and legal guidelines. Strengths include coding, file management and inventory control.
Overview
9
9
years of professional experience
Work History
Medical Records Coordinator
Insight Mental Wellness
San Antonio, TX
06.2023 - Current
- Received patient referrals and scheduled appointments accordingly.
- Created and maintained patient records, including medical history and insurance information.
- Provided administrative support to physicians, nurses, and other healthcare professionals in the department.
- Answered telephones, routed calls, and responded to inquiries from patients and staff members.
- Maintained communication with referring physicians regarding status of patient referrals.
- Verified insurance coverage for each referral appointment prior to scheduling.
- Ensured that all necessary forms were completed accurately by referring physician's office.
- Updated electronic medical records systems with relevant appointment data.
- Provided assistance with registration process for new patients referred for care at facility.
- Managed a high volume of incoming emails related to referral requests and follow-up questions.
- Coordinated the transfer of documents between referring providers' offices and health system departments.
- Reviewed all documentation associated with each referral appointment before it was scheduled.
Manager of Operations
Purple Garlic
San Antonio, TX
06.2020 - 11.2022
- Greeted customers and addressed their needs in a friendly and professional manner.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Assisted with training new staff members on proper customer service techniques.
- Coordinated special events such as large parties, birthdays, anniversaries.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Monitored dining room cleanliness and tidiness at all times.
- Managed reservations system including taking reservations over phone or online booking systems.
- Provided support to servers when needed during busy periods or peak hours.
- Checked quality of food before it was served to customers.
- Resolved customer complaints in a professional manner.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Verified that all menus items were accounted for after each shift ended.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Responsible for ordering supplies necessary for front-of-house operations.
- Conducted regular inventory checks of stock levels in order to maintain adequate supply levels.
- Processed payments from customers using various payment methods.
- Tracked sales data and generated reports on sales trends within the restaurant.
- Developed strategies to improve customer satisfaction ratings within the restaurant.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Handled complaints, settled disputes and resolved customer conflicts.
Medical Coordinator
Change Healthcare Corporation
Fort Myer, FL
02.2018 - 05.2020
- Developed and maintained patient records, including medical histories, reports and examination results.
- Organized and tracked patients' appointments, referrals to specialists and follow-up visits.
- Managed incoming calls from patients regarding their medical needs or concerns.
- Ensured that all necessary paperwork was completed for insurance claims and reimbursements.
- Conducted routine check-ups with patients, monitored vital signs and administered medications as prescribed by physicians.
- Performed administrative tasks such as scheduling meetings, preparing reports, coordinating events.
- Created detailed progress notes for each patient visit to document changes in condition or treatments provided.
- Acted as a liaison between insurance companies, hospitals and other health organizations concerning payment issues.
- Maintained records management system to process personnel information and produce reports.
Medical Coding Specialist
Humana Tri-Care
San Antonio, TX
03.2015 - 01.2018
- Reviewed patient records to ensure accuracy of documentation and assigned appropriate codes for diagnosis, treatment, and procedures.
- Compiled reports on coding accuracy, completeness, and compliance with regulations.
- Maintained up-to-date knowledge of medical terminology and coding changes.
- Verified accuracy of patient data in order to assign correct ICD-10 codes.
- Monitored accounts receivable balances for accuracy based on coding rules.
- Processed incoming information from physicians' offices such as lab results or diagnostic imaging studies.
- Managed daily operations within the department while ensuring compliance with HIPAA regulations.
- Translated patient information into alphanumeric and numeric medical codes
- Submitted clean claims to insurance companies electronically to secure payments.
- Verified proper coding, sequencing of diagnoses and accuracy of [Type] procedures.
Education
Associate of Applied Science - Surgical Technology
Brown Mackie College - Atlanta
San Antonio, TX08-2015
Skills
- Document coordination
Languages
Spanish
Professional
Timeline
Medical Records Coordinator
Insight Mental Wellness
06.2023 - Current
Manager of Operations
Purple Garlic
06.2020 - 11.2022
Medical Coordinator
Change Healthcare Corporation
02.2018 - 05.2020
Medical Coding Specialist
Humana Tri-Care
03.2015 - 01.2018
Associate of Applied Science - Surgical Technology
Brown Mackie College - Atlanta