Denise Martinez
Brownsville,TX
Summary
Dynamic professional with a proven track record at Maximus Call Center, excelling in client relationship building and policy interpretation. Leveraged effective communication and Microsoft Office skills to enhance client satisfaction and streamline processes. Achieved significant improvements in customer service and operational efficiency, demonstrating a strong ability to meet diverse needs across various roles.
Overview
9
9
years of professional experience
Work History
Eligibility Representative
Maximus Call Center
07.2022 - Current
- Achieved high client satisfaction rates through effective communication and empathetic support during the eligibility process.
- Assisted clients with navigating complex eligibility requirements, ensuring accurate submissions.
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Resolved eligibility discrepancies by carefully reviewing regulations and collaborating with relevant parties to reach accurate determinations.
Owner
RJ's BBQ
08.2020 - 09.2022
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Home Health Care Provider
Caring For You Home Health
05.2018 - 07.2020
- Assisted patients with daily living activities, promoting independence and preserving dignity.
- Enhanced patient comfort by providing compassionate and attentive care.
- Completed household management tasks for clients within private home settings.
- Administered medication as directed by physician.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
Admissions Representative
Texas Southmost College
08.2015 - 05.2018
- Presented at various off-campus events, raising awareness about the institution''s offerings and generating interest among potential applicants.
- Enhanced student enrollment by conducting engaging campus tours and informational sessions.
- Contributed to the development and execution of targeted recruitment campaigns, aiming to attract diverse and highly qualified students.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
Secretary
Cowen Law Firm
04.2015 - 04.2018
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
Underwriting Service Assistant
Prontoinsurance
05.2016 - 06.2017
- Organized workload efficiently using time management skills to meet or exceed productivity targets consistently.
- Developed expertise in insurance products, supporting colleagues with specialized risk evaluations as needed.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
Education
Bachelor of Science - Law Enforcement
UTRGV
Brownsville, TX05.2022
Associate of Science - Law Enforcement
Texas Southmost College
Brownsville, TX05.2019
Skills
- Client Relationship Building
- Healthcare Industry Knowledge
- Policy Interpretation
- Effective communication skills
- Documentation and paperwork
- Verbal Communication
- Microsoft Office
- Data Entry
- Appointment Scheduling
- Documentation And Reporting
- Telephone Etiquette
- Benefits Administration
Timeline
Eligibility Representative
Maximus Call Center
07.2022 - Current
Owner
RJ's BBQ
08.2020 - 09.2022
Home Health Care Provider
Caring For You Home Health
05.2018 - 07.2020
Underwriting Service Assistant
Prontoinsurance
05.2016 - 06.2017
Admissions Representative
Texas Southmost College
08.2015 - 05.2018
Secretary
Cowen Law Firm
04.2015 - 04.2018
Bachelor of Science - Law Enforcement
UTRGV
Associate of Science - Law Enforcement
Texas Southmost College