Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Denise Martinez

Chicago,IL

Summary

Seeking position with career growth potential. Seasoned Operations Manager and talented leader with Number years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

17
17
years of professional experience

Work History

Operations Manager

Cvs Pharmacy
06.2012 - Current


  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Cashier

McDonalds Restaurant
03.2008 - 01.2011


  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Child Development

Daley college
Chicago, Illinois

CNA Training Program/ License -

Arturo Velasquez Instituted
Chicago, Illinois

Hubbard high school
Chicago, Illinois

Skills

  • Problem-Solving
  • Team Leadership
  • Decision-Making
  • Policies and procedures implementation
  • Operations Oversight
  • Client Relationships
  • Project management abilities
  • Customer Service
  • Project planning and development
  • Onboarding and Orientation

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

Cvs Pharmacy
06.2012 - Current

Cashier

McDonalds Restaurant
03.2008 - 01.2011

Child Development

Daley college

CNA Training Program/ License -

Arturo Velasquez Instituted

Hubbard high school

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Denise Martinez