Denise Martinez
Bronx,NY
Summary
As a Transportation manager with over 15 yrs+ of customer service . I have a well-rounded skill set in order processing and honed talents in route adjustment and schedule coordination, making me an ideal fit for this position. Further, I am a recognized expert in decision making and in communication and planning, including a keen attention to detail and accuracy.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
19
19
years of professional experience
Work History
Operations Manager
HOYT TRANSPORTATION CORP
01.2014 - Current
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Relay work orders, messages, or information to or from work crews, supervisors, or Management using telephones or two-way radios
- Prepare daily work and run schedules
- Cover routes or filed trips for call out drivers
- Perform clerical duties such typing letters, faxing, organizing trip cards and incident reports
- Knowledgeable of Board Of Education OPT contracted systems
- Oversee drivers and bus attendant’s hours and pay
- Analyze and review daily KPI data
- Participate in management meetings and discuss any staff issues or concerns
- Participate in monthly safety meetings
- Assist and train new drivers on how to operate wheelchair and lifts
- Oversee staff of 700+ employees
- Participant of safety committee
Operations Manager
ATLANTIC EXPRESS TRANSPORTATION
03.2006 - 12.2013
- Relay work orders, messages, or information to or from work crews, supervisors, or Management using telephones or two-way radios
- Prepare daily work and run schedules
- Cover routes or filed trips for call out drivers
- Accounts payable and accounts receivable
- Vehicle inspections according to Doe standards
- Accident investigations
Skills
- Strong Work Ethic
- Bilingual - English and Spanish
- Adaptability to high pressure situations, Dependable
- Flexible to work various shifts, as assigned
- Reliable/ Responsible
- Knowledge of NYC geographical area
- Excellent verbal and written communication skills
- Critical thinker
- Multitasking, coordinating activities, observation and relay of details effectively
- Computer literate, Microsoft Office ,Outlook, Excel, Word
- Ability to resolve conflict
- Ability to effectively motivate, encourage staff to finish job to completion
- Leadership qualities, energetic
- Good communicator
- Always finish all tasks
- Operations management
- Problem-solving
- Team leadership
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Management
- Operations oversight
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Operations Manager
HOYT TRANSPORTATION CORP
01.2014 - Current
Operations Manager
ATLANTIC EXPRESS TRANSPORTATION
03.2006 - 12.2013
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