Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Denise Martinez

Austin

Summary

Front Desk Management Professional with strong expertise in guest relations and administrative duties. Skilled in team collaboration, problem-solving, and adapting to changing circumstances. Known for effective communication and organizational abilities, ensuring smooth operations and high levels of customer satisfaction. Reliable and results-focused, consistently meeting and exceeding expectations.

Overview

9
9
years of professional experience

Work History

Front Desk Manager

Birds Barbershop
10.2023 - 05.2025
  • Greeted guests upon arrival, ensuring a welcoming atmosphere.
  • Assisted in managing front desk operations and guest inquiries efficiently.
  • Provided support in handling customer complaints, striving for satisfactory resolutions.
  • Monitored lobby area cleanliness and ensured adherence to safety standards.
  • Attended staff meetings and brought issues to attention of upper management.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

Sales Associate Manager

Metro by T-Mobile
02.2020 - 08.2023
  • Assisted in developing sales strategies to enhance customer engagement and drive revenue growth.
  • Coordinated training sessions for new sales associates to improve product knowledge and customer service skills.
  • Managed inventory levels, ensuring optimal stock availability for sales floor operations.
  • Monitored daily sales performance, providing insights to optimize team efforts and achieve targets.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
  • Optimized pricing strategies based on market research insights, ensuring competitiveness while maintaining profitability levels.

Sales Associate

Boost Moblie
07.2018 - 02.2020
  • Developed effective sales strategies to enhance customer satisfaction and increase repeat business.
  • Collaborated with team members to maintain a visually appealing and organized sales floor.
  • Analyzed sales trends to identify opportunities for upselling and cross-selling products.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Sales Associate

Metropcs Authorized Dealer
06.2016 - 08.2017
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.

Education

John H Reagan ECHS
Austin, TX

Skills

  • Customer service
  • Problem-solving skills
  • Listening skills
  • Oral and written communications
  • Training and mentoring

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Manager

Birds Barbershop
10.2023 - 05.2025

Sales Associate Manager

Metro by T-Mobile
02.2020 - 08.2023

Sales Associate

Boost Moblie
07.2018 - 02.2020

Sales Associate

Metropcs Authorized Dealer
06.2016 - 08.2017

John H Reagan ECHS

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