Denise Martinez
Mesa,AZ
Summary
Achieved college graduation alongside high school diploma. Advanced educational pursuits and career opportunities to foster professional growth. Enhanced skill set through continuous learning and development initiatives.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Team Member
Gila River Casino
San Tan Valley, AZ Is
2025 - Current
- Provided excellent customer service in high-pressure environments, ensuring guest satisfaction and engagement.
- Engaged with guests to promote casino events and services, enhancing overall experience.
- Collaborated with team members to manage workflows effectively during peak hours.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to ensure smooth operations.
- Handled cash and credit transactions, ensuring adherence to company policies.
- Resolved customer complaints promptly, contributing to increased satisfaction levels.
- Trained new staff on register operations and customer service protocols effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Walgreens Manager
Walgreens
Mesa, AZ
08.2023 - 11.2023
- Customer service, handles cash and pharmacy drawers along with cash drops
- Implemented inventory management systems to optimize resource allocation and reduce waste.
- Developed training programs for staff to improve job performance and safety compliance.
- Resolved conflicts effectively, maintaining team cohesion while driving toward organizational goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained cleanliness and organization of work areas during shifts.
- Maintained cleanliness standards throughout the store by delegating tasks effectively among team members during the closing shift.
- Conducted thorough cash handling procedures at the end of each shift, ensuring accuracy in register totals and bank deposits.
- Improved customer satisfaction by efficiently managing the closing shift and ensuring all tasks were completed on time.
Cashier/Customer Service
GILA RIVER CASINO
Chandler, AZ
08.2022 - 09.2023
- Verity's identification of customers request in cash advances complete transactions accurately throughout shift keeps an update an accurate report of the cash and chips received in distributed, operates credit card processing equipment
Supervisor
Rainforest Cafe
Tempe, AZ
10.2006 - 07.2007
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored staff on operational procedures and safety protocols.
- Implemented process improvements to enhance workflow and reduce wait times.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Developed training materials to onboard new employees effectively and efficiently.
- Utilized project management tools to track progress and manage team assignments.
- Facilitated team meetings to foster collaboration and address challenges proactively.
- Supervised daily cash handling operations, ensuring accuracy and compliance with policies.
- Trained and mentored new cashiers on customer service best practices and operational procedures.
- Coordinated shift schedules, optimizing staff allocation for peak business hours.
- Resolved customer issues promptly, improving satisfaction and loyalty through effective communication.
- Monitored inventory levels at registers, facilitating timely replenishment of essential supplies.
- Conducted regular audits of cash drawers, maintaining accountability and transparency in transactions.
Education
High School Diploma - Dental Assistant
UEI College
Mesa, AZ06.2022
Skills
- Customer/ Guest Service
- Cash Handling/ Cash drops
- Drawer auditing
- Inventory
Certification
- Driver's License
- Food Handler Certification
Timeline
Walgreens Manager
Walgreens
08.2023 - 11.2023
Cashier/Customer Service
GILA RIVER CASINO
08.2022 - 09.2023
Supervisor
Rainforest Cafe
10.2006 - 07.2007
Team Member
Gila River Casino
2025 - Current
High School Diploma - Dental Assistant
UEI College