Denise Masella
Huntley,IL
Summary
Dynamic executive with a proven track record at the United States Navy Ceremonial Guard, specializing in project management and employee training. Led hiring initiatives resulting in 24 promotions, enhanced workflows, and cultivated strong customer relationships. Expertise in Administrative management ensures responsibility and operational efficiency, driving organizational success. Committed to fostering a collaborative environment that empowers teams to achieve their highest potential.
Division management professional with proven track record in operational leadership and strategic planning. Delivered impactful results through effective team collaboration and adaptive problem-solving. Known for strong organizational skills and ability to drive continuous improvement.
Overview
20
20
years of professional experience
Work History
Headquarters Division Officer
United States Navy Ceremonial Guard
Washington, DC
10.2024 - 11.2025
- Took initiative to lead and support the team by improving day-to-day workflows and keeping things running smoothly.
- Played a key role in hiring and training 36 new team members, helping them feel welcomed and set up for success from day one.
- Assisted with 57 performance reviews, contributing to decisions that led to 24 well-deserved promotions and 3 necessary separations.
- Enjoyed building meaningful connections with customers, creating positive experiences that encouraged long-term relationships.
- Led ceremonial events to uphold Navy traditions and standards.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Identified trends and assessed opportunities to improve processes and execution.
Flag Secretary
OPNAV
Washington, DC
08.2022 - 09.2024
- Facilitated effective communication by managing incoming calls and emails, ensuring timely direction to appropriate stakeholders on behalf of senior leadership.
- Provided comprehensive executive support to Director of OPNAV N4 by managing a dynamic calendar and coordinating high-level meetings.
- Facilitated executive-level meetings by preparing comprehensive materials, managing logistics, and ensuring timely follow-up.
- Facilitated a cooperative team environment among administrative personnel while streamlining workflows and boosting overall efficiency.
Administrative Billet Distribution Manager
Commander, Navy Personnel Command
08.2016 - 08.2022
- Oversaw and managed a $20 million operational budget, aligning expenditures with departmental goals and ensuring fiscal responsibility.
- Cultivated and sustained strong relationships with key suppliers and customers to support efficient, uninterrupted business operations.
- Executed strategic initiatives and participated in the evaluation and analysis of business objectives to drive organizational growth and performance.
- Monitored production and quality control systems, proactively identifying and resolving process deficiencies to maintain high standards.
- Developed and refined workflow processes, tracked daily productivity, and introduced performance enhancements to boost team efficiency and output.
Executive Assistant to the Director
USS Constitution
11.2014 - 08.2016
- Responded to a high volume of inbound calls and email inquiries, delivering prompt and professional communication across all levels.
- Coordinated logistics for conferences and monthly meetings, including scheduling, venue arrangements, and material preparation.
- Processed over 140 travel expense reports and reimbursements for executive leadership and senior management, ensuring accuracy and compliance with policy.
- Led onboarding and training efforts for new office personnel, supporting a smooth transition and consistent knowledge transfer.
- Welcomed and assisted over 1,000 visitors, assessing needs and directing individuals to appropriate departments to ensure a positive front-desk experience.
Office Manager
Navy Cargo Handling Battalion Three
11.2012 - 10.2013
- Managed office inventory operations, including procurement, restocking, and receipt of shipments, ensuring supply availability and cost efficiency.
- Administered budgets and allocated resources strategically to enhance productivity and drive cost-effective outcomes.
- Directed all phases of the building decommissioning process, ensuring compliance with organizational protocols and timelines.
- Updated over 200 administrative records within strict deadlines and coordinated a formal recognition ceremony honoring the contributions of 300 personnel.
Special Pays Manager
Naval Medical Center San Diego
04.2006 - 10.2012
- Optimized team performance by overseeing daily operations and providing mentorship to a team of 35 employees.
- Ensured a professional, well-organized, and safe environment for staff and patrons by enforcing policies and best practices.
- Managed departmental resources and assets in alignment with industry standards and regulatory requirements to ensure compliance.
- Maintained cost control measures to ensure operations remained within a $15 million budget, supporting financial sustainability.
Education
MBA - Health Care Management
Ashford University
San Diego, CA06-2016
Bachelor of Science - Health Care Management
Southern Illinois University, Carbondale
Carbondale, IL06-2010
Skills
- Project management
- Data analysis
- Budget management
- Performance evaluation
- Employee training
- Customer relationship management
- Operational efficiency
- Conflict management
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Reliability
- Self motivation
Timeline
Headquarters Division Officer
United States Navy Ceremonial Guard
10.2024 - 11.2025
Flag Secretary
OPNAV
08.2022 - 09.2024
Administrative Billet Distribution Manager
Commander, Navy Personnel Command
08.2016 - 08.2022
Executive Assistant to the Director
USS Constitution
11.2014 - 08.2016
Office Manager
Navy Cargo Handling Battalion Three
11.2012 - 10.2013
Special Pays Manager
Naval Medical Center San Diego
04.2006 - 10.2012
MBA - Health Care Management
Ashford University
Bachelor of Science - Health Care Management
Southern Illinois University, Carbondale