Microsoft Office
Hi, I’m
Denise Mason
Virtual Assistant
Cinnaminson,NJ
Work Preference
Summary
Organized Virtual Assistant focused on enhancing accuracy and efficiency by developing and maintaining administrative and procedural processes. I possess over 10 years of experience in providing quality administrative support and customer service, showcasing outstanding competencies in data entry, time management, and customer relations. Known for strong analytical and communication skills, who quickly adapts to new environments and contribute positively to team success, while exhibiting a commitment to continuous learning and growth. I have a proven track record of maintaining efficient office operations, expert in scheduling and coordinating meetings, as well as preparing agendas and minutes. This professional also excels in delivering customer service, clerical support, public interaction, calendar management, scheduling, data entry, and database administration.
Overview
10
years of professional experience
Work History
New Jersey Guyanese American Cultural FoundationRemote, NJ
Executive Assistant
09.2024 - 10.2025
Job overview
- Exhibited strong organizational skills to manage multiple projects simultaneously
- Provided administrative support services such as typing meeting minutes, agendas and conducting research
- Demonstrated proficiency in calendar management, scheduling executive-level meetings
- Developed and maintained filing systems for confidential documents, emails, spreadsheets and other materials
- Assisted in the recruitment process, including, screening of resumes, scheduling and conducting interviews
Walmart
Stocking Associate
09.2023 - 04.2024
Job overview
- Utilizing a ladder to down stock product from the top shelf onto the main shelf, providing easier and quicker access to goods for the customers
- Using the back room tool to Viz-pick in the back room to prepare products for stocking on shelves
- Keep count of product to assist in maintaining inventory which informs us of product level
- Assisted customers with locating products within 20 seconds to 1 minute, creating a satisfying shopping experience
- Provide customer service on the floor while arranging merchandise neatly on the shelves
- Dispose of trash and manage cleanliness while stocking, to maintain a tidy working environment, creating a welcoming atmosphere
- Using teamwork to set up the back room by moving pallets of product around, with a pallet jack, putting down empty pallets and connecting the belt, in an organized manner, providing a workable environment for the next shift within 40 minutes to an hour
J.C. Stuart Early Childhood Development CenterWillingboro, NJ
Administrative Assistant
03.2023 - 06.2023
Job overview
- Covered phones for administrative staff, using excellent communication skills, to help with any concerns
- Filed documents using organizational skills, reducing confusion and stress
- Create mailing labels using Microsoft Office on a Windows computer, to mail out items
- Posted flyers by placing them near the main entrance to inform visitors of events
- Distributed flyers by classroom, in order to inform parents and teachers of important events
At Home
Seasonal Customer Service Associate
06.2022 - 02.2023
Job overview
- Conditioned products on shelves grouping by color and size, which provided customers a positive experience
- Directed customers to specific areas using great communication skills, speeding up the shopping process
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Valerie Schlitt AssociatesHaddonfield, NJ
Telemarketing
09.2019 - 11.2019
Job overview
- Developed relationships with prospects through cold calling to gain insight
- Sustained adherence to survey protocols, ensuring accurate information collection and data input into software
- Established communication with previously unengaged leads
NewPoint Behavioral Health CareWoodbury, NJ
Billing Office Assistant
05.2019 - 09.2019
Job overview
- Increased operational efficiency through the organization of patient documents
- Converted hard copy records to a digital database for more streamlined data management
- Created and posted invoices and payments, ensuring timely and accurate financial records
- Maintained confidentiality in handling sensitive information while performing administrative tasks
- Assisted in resolving claim denials, ameliorate billing accuracy and office efficiency, resulting in fewer errors
It Takes A FamilyCinnaminson, NJ
Office Assistant
05.2018 - 03.2019
Job overview
- Handled front desk duties, including reminder calls and electronic filing, enhancing patient communication
- Scanned and electronically filed documents, streamlining office operations and improving accessibility
- Worked closely with billing staff to resolve issues quickly and efficiently
Shamrock Heating & Air Conditioning, IncSouthampton, NJ
Data Entry Clerk
04.2018 - 05.2018
Job overview
- Strengthen efficiency of data management through the conversion of hard copy records to a digital database
Upward Bound ProgramUnion, NJ
Student Assistant
09.2017 - 12.2017
Job overview
- Answered incoming phone calls to address questions or transfer to appropriate staff members
- Drive participation through persistent follow-ups, boosting engagement
- Designed and edited brochures for various school programs using Microsoft Office
- Assisted in the coordination of successful student organization events and activities
- Supervised study groups, ensuring a focused learning environment
College of Visual and Performing Arts & College ofUnion, NJ
Support to Program Administrator
10.2013 - 05.2017
Job overview
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel
- Greeted visitors, determined their needs and directed them to the appropriate personnel
- Maintained an organized filing system of paper documents and electronic files
- Utilized office equipment such as printers, photocopiers, and fax machines efficiently
- Opened, sorted and routed incoming mail and prepared outgoing mail
- Trained staff members to perform work activities and use computer applications
Education
Kean UniversityUnion, NJ
Bachelor of Science from Marketing
01.2018
University Overview
Skills
- Administrative support
- Business correspondence
- Calendar management
- Document preparation
- Scheduling
- Excel spreadsheets
- Item scanning
- Appointment setting
- Customer Service
- Valid Driver's License
- Attention to Detail
- Time Management
- Dependable and reliable
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Software
Clockify
Google Docs
Google Sheets
Google Drive
Plaky
Pumble
Timeline
Executive Assistant
New Jersey Guyanese American Cultural Foundation
09.2024 - 10.2025
Stocking Associate
Walmart
09.2023 - 04.2024
Administrative Assistant
J.C. Stuart Early Childhood Development Center
03.2023 - 06.2023
Seasonal Customer Service Associate
At Home
06.2022 - 02.2023
Telemarketing
Valerie Schlitt Associates
09.2019 - 11.2019
Billing Office Assistant
NewPoint Behavioral Health Care
05.2019 - 09.2019
Office Assistant
It Takes A Family
05.2018 - 03.2019
Data Entry Clerk
Shamrock Heating & Air Conditioning, Inc
04.2018 - 05.2018
Student Assistant
Upward Bound Program
09.2017 - 12.2017
Support to Program Administrator
College of Visual and Performing Arts & College of
10.2013 - 05.2017
Kean University
Bachelor of Science from Marketing