Summary
Overview
Work History
Education
Skills
Timeline
RegisteredNurse

Denise Massie

PALM COAST,Florida

Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Experience offering comprehensive patient care in/out outpatient environments. Efficiently coordinate with healthcare professionals to advance patient care.

Overview

21
21
years of professional experience

Work History

Registered Nurse

Florida Cancer Specialists
06.2021 - Current
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Monitored patient reactions after administering medications and IV therapies.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Evaluated patient histories, complaints, and current symptoms.

Registered Nurse

Halifax Health Regional Oncology Center
06.2014 - 05.2021
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
  • Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
  • Streamlined medication administration processes for increased safety and accuracy during busy shifts.
  • Educated family members and caregivers on patient care instructions.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Managed patients recovering from medical or surgical procedures.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Recorded details regarding therapies to keep patient charts updated.
  • Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Monitored patient reactions after administering medications and IV therapies.

Registered Nurse

Florida Hospital Daytona Beach
05.2009 - 07.2014
  • Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
  • Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Evaluated patient histories, complaints, and current symptoms.
  • Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
  • Streamlined medication administration processes for increased safety and accuracy during busy shifts.
  • Educated family members and caregivers on patient care instructions.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Managed patients recovering from medical or surgical procedures.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Recorded details regarding therapies to keep patient charts updated.
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Monitored patient reactions after administering medications and IV therapies.

Medical Assistant

Florida Hospital Daytona Beach
05.2004 - 05.2009
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Measured patient pulse oximetry.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.

Education

Registered Nurse

Daytona State College
Daytona Beach, FL
05-2009

Skills

  • Medication and IV administration
  • Medication administration
  • Direct patient care
  • Patient assessments
  • Documentation and charting
  • Strong clinical judgment
  • Patient education and counseling
  • Clinical judgment
  • Patient and family advocacy
  • Infection control measures
  • Compassion and empathy
  • Patient monitoring
  • IV setup
  • Intravenous therapy
  • Care planning
  • Patient management
  • Professional bedside manner
  • Family education
  • Licensed RN
  • Nursing staff leadership
  • Lab result interpretation
  • Team coordination
  • Proper catheter insertion/removal
  • Intake and discharge
  • Emergency response
  • Maintaining privacy
  • Palliative care awareness
  • Setting up referrals
  • Call triaging
  • Hospice and palliative care
  • Personal care needs

Timeline

Registered Nurse

Florida Cancer Specialists
06.2021 - Current

Registered Nurse

Halifax Health Regional Oncology Center
06.2014 - 05.2021

Registered Nurse

Florida Hospital Daytona Beach
05.2009 - 07.2014

Medical Assistant

Florida Hospital Daytona Beach
05.2004 - 05.2009

Registered Nurse

Daytona State College

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Denise Massie