Denise Mathers
Brownsville,TX
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
23
23
years of professional experience
Work History
General Manager
AGI Ground
Brownsville, TX
01.2016 - Current
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored financial performance and identified areas for improvement in cost savings.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Recruited, interviewed and hired qualified staff for open positions.
- Guided management and supervisory staff to promote smooth operations.
- Created schedules and monitored payroll to remain within budget.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Exceeded customer satisfaction by finding creative solutions to problems.
Lead Agent
Envoy Airlines
Brownsville, TX
11.2008 - 01.2016
- Supervised employees through planning, assignments, and direction.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Trained employees on duties, policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
General Manager
Schlitterbahn Resort South Padre Island
South Padre Island, TX
12.2000 - 05.2008
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Supervised employees through planning, assignments, and direction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Conducted regular meetings with senior management team to review progress against established objectives.
Education
Certificate of Completion - Travel & Tourism
International Travel School
Dallas, TX11-1987
High School Diploma -
International Correspondence School
Scranton, PA12-1982
Skills
- Staff Supervision
- Business Administration
- Expense Control
- Operations Oversight
- Schedule Management
- P&L Management
- Regulatory Affairs
Timeline
General Manager
AGI Ground
01.2016 - Current
Lead Agent
Envoy Airlines
11.2008 - 01.2016
General Manager
Schlitterbahn Resort South Padre Island
12.2000 - 05.2008
Certificate of Completion - Travel & Tourism
International Travel School
High School Diploma -
International Correspondence School
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