DENISE MATHIS
Barstow,CA
Summary
Dynamic and results-driven professional with extensive experience in customer service and hospitality, notably at Chili's Restaurant. Proven ability to enhance guest satisfaction through effective problem-solving and teamwork. Skilled in cash handling and maintaining cleanliness, consistently contributing to operational efficiency and a positive work environment. Flexible and adaptable to fast-paced settings.
Overview
3
3
years of professional experience
Work History
Runner
Chili's Restaurant
09.2024 - 11.2024
- Delivered items efficiently between departments, ensuring timely operations.
- Assisted in maintaining cleanliness and organization of workspaces.
- Supported team members by providing essential supplies as needed.
- Adapted quickly to changing priorities and urgent requests from staff.
- Contributed to a positive work environment through teamwork and collaboration.
- Handled routine tasks with attention to detail, fostering operational efficiency.
- Assisted with bussing tables and cleaning up spills.
- Addressed customer complaints and inquiries to verify satisfaction.
- Provided attentive service and proactively assessed guest needs.
Runner
Chili's Restaurant
04.2024 - 08.2024
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Ensured cleanliness of work areas, contributing to a well-maintained office environment.
- Provided excellent customer service while meeting challenging time goals.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Assisted customers with carry-out service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted with bussing tables and cleaning up spills.
Assistant Store Manager
Dollar General
03.2024 - 08.2024
- Assisted in managing daily store operations and inventory levels.
- Provided exceptional customer service to enhance shopping experiences.
- Supported training of new staff on company policies and procedures.
- Executed visual merchandising strategies to optimize product displays.
- Resolved customer inquiries and complaints effectively and efficiently.
- Maintained cleanliness and organization of sales floor and stockroom.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Food Handler
Firehouse Subs
12.2023 - 04.2024
- Ensured compliance with food safety standards during food preparation and handling.
- Assisted in maintaining cleanliness and organization of workstations and storage areas.
- Monitored food temperatures to guarantee quality and safety throughout service.
- Supported daily operations by efficiently restocking supplies as needed.
- Collaborated with team members to optimize workflow and enhance service speed.
- Prepared and assembled food items according to established recipes and guidelines.
- Engaged in continuous learning about food handling regulations and best practices.
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Packaged and stored food products following proper handling and preservation methods.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Shift Leader
Dollar General
09.2023 - 03.2024
- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained new employees on operational procedures and customer service practices.
- Coordinated staff schedules to optimize workflow and maintain adequate coverage.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
Cashier
Homeland Grocery
01.2023 - 05.2023
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with product inquiries, enhancing overall shopping experience through effective communication.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment for customers.
- Collaborated with team members to improve checkout speed during peak hours, contributing to operational efficiency.
- Handled returns and exchanges professionally, adhering to company policies and maintaining customer satisfaction.
- Trained new cashiers on register procedures and customer service standards, fostering a knowledgeable team environment.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Dishwasher
Cracker Barrel Restaurant
09.2021 - 02.2023
- Operated dishwashing machinery to maintain cleanliness and sanitation standards.
- Assisted kitchen staff by ensuring timely availability of clean utensils and dishes.
- Sorted and organized dishes for efficient washing and drying processes.
- Monitored chemical levels in dishwasher to ensure optimal cleaning performance.
- Collaborated with team members to streamline workflow during peak service hours.
- Trained new staff on proper dishwashing techniques and safety protocols.
- Implemented best practices for waste disposal and recycling in the kitchen area.
- Maintained inventory of cleaning supplies, notifying management when restocking was necessary.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
Education
High School Diploma -
SHAWNEE ADULTB LEARNING CENTER
Shawnee, OK07-2013
Skills
- Customer service
- Heavy lifting
- Administrative tasks
- Strong teamwork
- Sense of urgency
- Problem-solving
- Flexible schedule
- Bussing tables
- Cash handling
- Restaurant etiquette
Timeline
Runner
Chili's Restaurant
09.2024 - 11.2024
Runner
Chili's Restaurant
04.2024 - 08.2024
Assistant Store Manager
Dollar General
03.2024 - 08.2024
Food Handler
Firehouse Subs
12.2023 - 04.2024
Shift Leader
Dollar General
09.2023 - 03.2024
Cashier
Homeland Grocery
01.2023 - 05.2023
Dishwasher
Cracker Barrel Restaurant
09.2021 - 02.2023
High School Diploma -
SHAWNEE ADULTB LEARNING CENTER
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