- Youth Development Programs
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Denise Maxcy
Weston,CT
Summary
Results-driven global mobility leader and real estate professional with expertise in business development, account management, and customer excellence. Skilled at building strong, trust-based relationships to drive mutual success. Over 30 years of experience in global mobility, excelling in market trends, mobility program optimization, and identifying new revenue opportunities and account implementation. Engaging leader with a proven track record in developing new business while fostering stability in existing relationships across various business segments including biotechnology, international finance, e-commerce, retail, and government agencies. Dedication to talent growth through the creation of inclusive environments.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Director Global Account Management
SIRVA
01.2020 - Current
- Owner of a multimillion-dollar client engagement portfolio.
- Coordinate, analyze, and conduct periodic client reviews that include strategic analysis for optimal alignment of mobility and talent, KPI reporting, identifying trends, process improvement recommendations, and review of projected global needs
- Highly successful at building strategic retention plans resulting in contract renewal, bid avoidance, and program disruption
- Identify and define new opportunities that may include program or policy restructuring, core/flex modeling, and additional innovative solutions, engaging SME's when appropriate to drive net new revenue
- Accountable for minimizing SLA penalty or cost exposure to organization by ensuring operational teams are trained appropriately to perform expected client defined tasks
- Led implementation projects for new accounts, owning workstreams specific to the global account management aspect of the corporate account, collaborating SMEs to ensure a smooth transition from previous supplier/partner
Licensed Real Estate Salesperson
Brown Harris Stevens Connecticut, LLC
04.2013 - Current
- Licensed Real Estate Salesperson in greater Fairfield County Connecticut real estate market
Client Services Manager
RELODirect, Inc.
11.2015 - 12.2019
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
Director, Client Services
Associated Attorney Title & Closing Company, P.C.
10.2014 - 11.2015
- Successfully grew the client base through working industry knowledge in real estate & mobility.
- Expanded client product capabilities resulting in new revenue and overall business growth.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
Relocation Director
Coldwell Banker Residential Brokerage (formerly Century 21, HomeServices)
09.2002 - 12.2012
- Responsibilities included development of referral business by networking and community engagement.
- Successful client account management, resulting in industry recognition and awards.
- Spearheaded department reorganization to create new business initiatives and implementation of new business models.
- Developed a team of top regional Realtors focusing on mobility referral business.
- Enhanced client satisfaction through meticulous attention to detail and proactive problem-solving approaches.
- Managed a team of relocation specialists, ensuring all tasks were completed on time and within budget.
- Continuously evaluated internal processes and procedures, identifying areas for improvement and implementing changes as needed to enhance overall service quality.
- Developed strong relationships with vendors, negotiating favorable contracts for clients while maintaining quality service.
Various Roles
CARTUS, Cendant Mobility
01.1989 - 01.2002
- Supplier Management, Household Goods, Department of Defense Team
- Team Trainer, Operations
- On-Site Group Move Team-Swindon, UK; Southern, CA; Tucson, AZ; NYC
- Service Recovery Specialist, Senior Consultant
- Consultant, Global Mobility
Education
Education
Business Management
Skills
- Relationship building
- Strategic planning
- Decision-making
- Project management
- Strategies and goals
- Project coordination
- Change management
- Partnerships and alliances
- Problem-solving
- Coaching and mentoring
- Verbal and written communication
Affiliations
- Worldwide ERC Member, PERC
- Greater Fairfield County CMLS
Certification
- Licensed Real Estate Salesperson, Fairfield County, Connecticut
- Certified Relocation Professional, CRP
Interests
Timeline
Director Global Account Management - SIRVA
01.2020 - Current
Client Services Manager - RELODirect, Inc.
11.2015 - 12.2019
Director, Client Services - Associated Attorney Title & Closing Company, P.C.
10.2014 - 11.2015
Licensed Real Estate Salesperson - Brown Harris Stevens Connecticut, LLC
04.2013 - Current
Relocation Director - Coldwell Banker Residential Brokerage (formerly Century 21, HomeServices)
09.2002 - 12.2012
Various Roles - CARTUS, Cendant Mobility
01.1989 - 01.2002
Eastern Connecticut State University - , Education
Marymount College - , Business Management
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