Denise Mayhew
Orlando,FL
Summary
Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Operations Manager
ATM Universal Processors
05.2019 - 10.2025
- Streamlined operational workflows to enhance efficiency and reduce bottlenecks.
- Led cross-functional teams to implement process improvements and achieve organizational goals.
- Developed and monitored key performance indicators to assess operational effectiveness.
- Facilitated training programs for staff to promote best practices and operational excellence.
- Managed vendor relationships to ensure quality service delivery and compliance with contracts.
- Oversaw inventory management processes, optimizing stock levels to meet demand forecasts.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Administrator, AR/AP, HR, Payroll, Service Writer, Rental Writer, Warranty
Agricon Equipment Co. LLC
06.2018 - 03.2019
- Performed Sales Contract with Kubota Credit, AR/AP, HR, Payroll, Service Writer, Apply for Warranty Claims, Rental Writer, Scheduled Service Calls, Overlooked Service Department.
AR/AP, Credit Administrator, Rental Administrator
Synergy Equipment Company, LLC
12.2014 - 04.2018
- AR Clerk, Backed up AP, Credit Admin, Back up Admin in other Branches Notarize Lien Releases. Rental Admin.
- Started in AR-Helping Accounting for Audit. Helped Back up AP. Helped in Credit. Helped other Branches with Collections File and Notarizing Lien Request. Filed Liens, Took NACM Training Course. Rental Administrator. Collections, Liens, Lien Releases.
- Work cross-functionally with sales, management, and other departments to maintain effective operations.
- Managed credit applications and assessed financial risks for optimal decision-making.
Sr. Office Administrator
United Insurance Co of America
01.1989 - 01.2014
- Ran Front Office for 30 Sales Representatives and Management.
- Performed required computer transactions, reports, and processed payments.
- Collected past due balances on lapsed and arrears account. Researched and analyzed individual accounts to ensure accounts were in balance.
- Assisted and responded to customers' inquires and complaints, and reconciled bookkeeping differences. Initiated necessary payment adjustments.
- Received customer payments, posted payments, and made daily bank deposits.
- Receive, verify, and process agent deposits.
- Field Data Entry Applications and scan all documents daily.
- Reviewed daily data entry printouts for accuracy.
- Trained new personnel and responded to operating questions as required.
- Upload and Download Handheld computers.
- Communicate via written correspondence and/or telephone.
- Maintain standard filing system.
- Oversaw daily office operations to enhance workflow efficiency and productivity.
- Streamlined administrative processes, reducing redundancy and improving overall effectiveness.
Education
No Degree - Accounting And Finance
Brevard Community College
Melbourne, FLHigh School Diploma -
Eau Gallie High School
Melbourne, Florida06-1982
Skills
- Skilled in Microsoft Office applications
- Data entry proficiency
- Accounts receivable and billing management
- Adaptable in fast-paced office environments
- Skilled in CDK
- NACM lien filing expertise
- Problem-solving
- Customer
- Customer relationship management (CRM)
- Branch operations management
- Customer relationships
- Excellent time management skills
Certification
LOMA Courses FLMI 280, FLMI 290, FLMI 301, FLMI 310, FLMI 320, ACS 100
Timeline
Operations Manager
ATM Universal Processors
05.2019 - 10.2025
Sales Administrator, AR/AP, HR, Payroll, Service Writer, Rental Writer, Warranty
Agricon Equipment Co. LLC
06.2018 - 03.2019
AR/AP, Credit Administrator, Rental Administrator
Synergy Equipment Company, LLC
12.2014 - 04.2018
Sr. Office Administrator
United Insurance Co of America
01.1989 - 01.2014
No Degree - Accounting And Finance
Brevard Community College
High School Diploma -
Eau Gallie High School