Denise Mays
Fort Worth,TX
Summary
Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.
Overview
19
19
years of professional experience
Work History
Case Manager
Kenneth Nugent Law Firm
05.2022 - 10.2025
- Coordinated case files and documentation for efficient processing of client claims.
- Developed individualized care plans to address clients' specific legal needs.
- Communicated regularly with clients to provide updates and gather necessary information.
- Conducted thorough assessments to determine eligibility for various legal services.
- Monitored case progress, identifying potential issues, and implementing solutions proactively.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
Customer Lending Representative
Loandepot
01.2015 - 05.2022
- Provided exceptional customer service to clients, addressing inquiries and resolving issues efficiently.
- Managed loan applications, ensuring compliance with company policies and regulatory requirements.
- Developed and maintained strong relationships with clients, fostering trust and loyalty.
- Collaborated with cross-functional teams to streamline processes and enhance customer experience.
- Trained new representatives on company systems and best practices for client interactions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Sales Manager
T-Mobile
09.2011 - 01.2015
- Developed and implemented effective sales strategies to exceed quarterly revenue targets.
- Led and motivated sales team to enhance performance and achieve individual goals.
- Analyzed market trends and competitor activities to inform strategic planning decisions.
- Established strong relationships with key clients, resulting in increased customer loyalty.
- Conducted regular training sessions to improve product knowledge and sales techniques within the team.
- Monitored sales metrics to assess performance, identifying areas for improvement and implementing corrective actions.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Administrative Assistant
Baldwin County DFACS
08.2006 - 09.2011
- Organized and maintained electronic filing systems for efficient document retrieval.
- Assisted in scheduling appointments and managing calendars for department staff.
- Prepared reports and presentations using Microsoft Office Suite for management review.
- Trained new administrative staff on office procedures and software applications.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
Biology
Bethune Cookman University
Daytona Beach, FL08-1998
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
Languages
English
Native or Bilingual
Timeline
Case Manager
Kenneth Nugent Law Firm
05.2022 - 10.2025
Customer Lending Representative
Loandepot
01.2015 - 05.2022
Sales Manager
T-Mobile
09.2011 - 01.2015
Administrative Assistant
Baldwin County DFACS
08.2006 - 09.2011
Biology
Bethune Cookman University