Denise Mays
Daytona Beach,FL
Summary
Dynamic Case Manager with a proven track record at The Godsey Law Firm, excelling in case documentation and client relationship building. Expert in problem-solving and time management, I effectively coordinated client intake processes, enhancing case assessments and ensuring compliance with legal standards. Committed to delivering exceptional service and fostering client trust.
Overview
16
16
years of professional experience
Work History
Case Manager
The Godsey Law Firm
05.2022 - 10.2025
- Coordinated client intake processes to ensure timely case assessments
- Assisted clients in navigating legal documentation and requirements
- Oversaw case files, maintaining precision and adherence to legal standards.
- Developed and maintained strong relationships with clients for effective case management
- Organized and facilitated meetings between clients and legal teams to enhance communication.
Customer Lending Representative
Loandepot
01.2015 - 05.2022
- Developed and maintained strong client relationships to enhance customer satisfaction.
- Managed loan application processes, ensuring accuracy and compliance with regulations.
- Conducted thorough needs assessments to identify suitable loan products for clients.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Analyzed market trends to provide insights for product enhancements and competitive positioning.
Sales Manager
T-Mobile
09.2011 - 01.2015
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Developed training programs to enhance staff performance and foster professional growth.
- Analyzed market trends to identify new business opportunities and optimize sales strategies.
- Implemented CRM tools to streamline customer interactions and improve service delivery.
Customer Service Representative
Comcast
12.2009 - 09.2011
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Utilized CRM systems to track interactions and improve service efficiency.
- Collaborated with cross-functional teams to streamline processes and address complex issues.
- Mentored new employees on best practices for customer engagement and support.
- Analyzed customer feedback to identify trends and recommend actionable improvements.
Education
Bachelor of Arts -
Bethune Cookman University
Daytona Beach, FL05.2001
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
Timeline
Case Manager
The Godsey Law Firm
05.2022 - 10.2025
Customer Lending Representative
Loandepot
01.2015 - 05.2022
Sales Manager
T-Mobile
09.2011 - 01.2015
Customer Service Representative
Comcast
12.2009 - 09.2011
Bachelor of Arts -
Bethune Cookman University