Denise McAfee
Walworth
Summary
Dynamic professional skilled in inventory management, cash handling, and staff training. Committed to enhancing customer satisfaction and driving sales through effective visual merchandising and promotional strategies.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Dots Clothing Store
Greece
03.2011 - 09.2013
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on store policies and customer service standards.
- Conducted cash register audits and maintained financial accuracy.
- Developed visual merchandising displays to enhance product presentation.
- Coordinated inventory management and ensured stock accuracy.
- Handled customer inquiries and resolved issues effectively.
- Implemented promotional strategies
- Supported team meetings by sharing insights on sales trends and customer feedback.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Education
GED -
Greece Educational Learning Center
Greece, New York02-1999
Skills
- Inventory management
- Visual merchandising
- Cash handling
- Customer service
- Sales promotion
- Staff training
Timeline
Assistant Store Manager
Dots Clothing Store
03.2011 - 09.2013
GED -
Greece Educational Learning Center