Denise McClellanGriffin
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Program Support Assistant
Dallas Fort Worth National Cemetery
Dallas, TX
08.2023 - Current
- Communicated clearly with program staff through written and digital correspondence.
- Performed organize Filed documentation for program manager.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Developed and implemented strategies to better succeed in office operations.
- Managed information flow on behalf of program supervisors using digital organizational systems.
- Provided general program information and assistance.
- Collected, validated, and distributed information to employees.
- Managed paper and electronic filing systems efficiently by routing various documents, taking messages and managing incoming and outgoing emails.
- Entered and maintained departmental records in company database.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Interacted with vendors and contractors to receive orders, direct activities, and communicate instructions.
- Organized materials for each meeting and took detailed notes.
- Demonstrates excellent customer service.
- Performs accurate and details clerical office automation and typing duties, which requires the use of computer software ( Microsoft Word, Excel, Outlook, Teams.
- Represent Dallas Fort Worth National Cemetery meeting families and honor guard members during committal service.
Customer Service Representative / Cashier
Sams Club
1704 FM157, Mansfield, Tx 76063
10.2019 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answering over 50 calls daily resolving issues and reducing wait time.
- Managed customers returns and complaints professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes
Caregiver
Newstart, Inc.
6751 McCart Ave, Fort Worth, TX 76133
05.2017 - 09.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recorded status and duties completed in logbooks for management
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information
Cashier
Walmart
7451 McCart Ave, Fort Worth, Tx 76133
04.2014 - 01.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
South Hills High School
Fort Worth, TX05.2016
Skills
- Customer Service Excellence
- Customer Assistance
- Communication skills
- Establishing priorities and meeting deadlines
- Patient
- Friendly
- Type 40 words per minute
- Answer telephones
- Database entry
- Takes messages
- Bookkeeping
- Program Files Maintenance
- Appointment Scheduling
- Records Management
- Meeting Arrangements
- Organizational Skills
- Time Management
- Attention to Detail
- Database Management
- Database Maintenance
- Calendar Management
- Excel, Microsoft Word, Outlook,Teams
- Support Services
- Filing and Data Archiving
- Scheduling Management
- Quality Assurance
- Task Prioritization
- Software Proficiency
- Certified Payrolls
- Office Administration
Timeline
Program Support Assistant
Dallas Fort Worth National Cemetery
08.2023 - Current
Customer Service Representative / Cashier
Sams Club
10.2019 - 08.2023
Caregiver
Newstart, Inc.
05.2017 - 09.2019
Cashier
Walmart
04.2014 - 01.2016
High School Diploma -
South Hills High School