Denise McClellanGriffin
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Program Support Assistant
Dallas Fort Worth National Cemetery
08.2023 - Current
- Communicated clearly with program staff through written and digital correspondence.
- Performed organize Filed documentation for program manager.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Developed and implemented strategies to better succeed in office operations.
- Managed information flow on behalf of program supervisors using digital organizational systems.
- Provided general program information and assistance.
- Collected, validated, and distributed information to employees.
- Managed paper and electronic filing systems efficiently by routing various documents, taking messages and managing incoming and outgoing emails.
- Entered and maintained departmental records in company database.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Interacted with vendors and contractors to receive orders, direct activities, and communicate instructions.
- Organized materials for each meeting and took detailed notes.
- Demonstrates excellent customer service.
- Performs accurate and details clerical office automation and typing duties, which requires the use of computer software ( Microsoft Word, Excel, Outlook, Teams.
- Represent Dallas Fort Worth National Cemetery meeting families and honor guard members during committal service.
Customer Service Representative / Cashier
Sams Club
10.2019 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answering over 50 calls daily resolving issues and reducing wait time.
- Managed customers returns and complaints professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes
Caregiver
Newstart, Inc.
05.2017 - 09.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recorded status and duties completed in logbooks for management
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information
Cashier
Walmart
04.2014 - 01.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
South Hills High School
Fort Worth, TX05.2016
Skills
- Customer Service Excellence
- Customer Assistance
- Communication skills
- Establishing priorities and meeting deadlines
- Patient
- Friendly
- Type 40 words per minute
- Answer telephones
- Database entry
- Takes messages
- Bookkeeping
- Program Files Maintenance
- Appointment Scheduling
- Records Management
- Meeting Arrangements
- Organizational Skills
- Time Management
- Attention to Detail
- Database Management
- Database Maintenance
- Calendar Management
- Excel, Microsoft Word, Outlook,Teams
- Support Services
- Filing and Data Archiving
- Scheduling Management
- Quality Assurance
- Task Prioritization
- Software Proficiency
- Certified Payrolls
- Office Administration
Timeline
Program Support Assistant
Dallas Fort Worth National Cemetery
08.2023 - Current
Customer Service Representative / Cashier
Sams Club
10.2019 - 08.2023
Caregiver
Newstart, Inc.
05.2017 - 09.2019
Cashier
Walmart
04.2014 - 01.2016
High School Diploma -
South Hills High School
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