Denise McLaren
Redford,Michigan
Summary
Office support professional offering twenty one years of versatile office management skills and knowledge in Microsoft Office programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations; able to juggle multiple priorities and meet tight deadlines without compromising quality.
Overview
12
12
years of professional experience
Work History
Operations Coordinator
Alastor Home Care
Livonia, MI.
02.2019 - 04.2022
- Receives incoming referrals, benefit verification and coordinating of admissions
- Shift verification's and payroll for Field, Office and Contracted staff
- Recruiting and onboarding all new Massage Therapist and maintained their schedules.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reconciled monthly operating budgets and shared information with senior management team.
- Provided direction and guidance to internal teams in order to achieve targets.
Patient Intake Coordinator
Complete IV Infusion
Livonia, MI.
01.2016 - 02.2019
- Intake department coordinating supplies and deliveries for new and existing Home Infusion and Enteral patient's
- Participate in the assembly and maintenance of the patient charts
- Answers multi phone system, ordering supplies and maintaining inventory
- Weekend On call every three weeks.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Intake Specialist
Heartland IV Infusion
Livonia, MI
07.2010 - 01.2016
- Coordinate incoming referrals for specialized pharmacy infusion needs
- Insurance verification and authorization's for infusion services for three locations.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
- Entered referrals into appropriate system based on type of referral obtained.
- Interacted with insurance providers to obtain necessary documents to complete registration.
Education
GED -
Redford Union High School
Redford, MI04.2000
Skills
- Insurance verification/Prior Authorizations
- Billing Insurances
- Payroll
- Spreadsheets/Reports
- Records Management
- Database Administration
Timeline
Operations Coordinator
Alastor Home Care
02.2019 - 04.2022
Patient Intake Coordinator
Complete IV Infusion
01.2016 - 02.2019
Intake Specialist
Heartland IV Infusion
07.2010 - 01.2016
GED -
Redford Union High School
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